Online citizen communication channels

Here you can find out information, complete procedures, Access the Telematic registry and voice your complaints or suggestions without having to go to an office in person. 

  • Electronic register (ES)

    Records applications, documents or communications relating to procedures and telecommunication systems.

  • Complaints and suggestions

    Through this channel you can report incidents and voice comments and suggestions related to the city or municipal services. 

  • Information and queries

    Find out how the city works and explore the services the City Council puts at your disposal. 

  • Ethics and Good Governance Box *

    This secure e-participation channel lets you inform us of any action or omission that goes against the principles of good governance to strengthen public management.

  • Virtual office (ES)

    You can carry out and follow up on many municipal procedures from here, without having to set foot outside your home. You can also download documentation required for face-to-face procedures. 

* The Ethics and Good Governance Box is a channel for the exclusive purpose of communicating incidents relating to bad practices in Barcelona City Council and its subsidiary entities, not for lodging complaints and making inquiries.