| City Police Territorial Units | Police station opening hours | Timetable for submitting complaints | Timetable for other procedures |
|---|---|---|---|
| District of Ciutat Vella | 24 hours | 24 hours | 8 am to 2 pm |
| District of L'Eixample | 24 hours | 24 hours | |
| District of Sants-Montjuïc | 24 hours | 24 hours | |
| District of Les Corts | 6 am to 10 pm (emergencies 24 hours) | 7 am to 10 pm | |
| District of Sarrià-Sant Gervasi | 6 am to 10 pm (emergencies 24 hours) | 7 am to 10 pm | |
| District of Gràcia | 24 hours | 24 hours | |
| District of Horta-Guinardó | 6 am to 10 pm (emergencies 24 hours) | 7 am to 10 pm | |
| District of Nou Barris | 24 hours | 24 hours | |
| District of Sant Andreu | 6 am to 10 pm (emergencies 24 hours) | 7 am to 10 pm | |
| District of Sant Martí | 24 hours | 24 hours | |
| Joint Mossos d'Esquadra and City Police Office - Barceloneta | June to October: 24 hours October to June: 9 am to 9 pm |
During opening hours | |
| Joint Mossos d'Esquadra and City Police Office - Eixample | 7 am to 8 pm Saturdays, Sundays and public holidays: 9 am to 9 pm |
||
Tourist Assistance Service
- Carrer de la Rambla, 43
- 932562477 / 932562478
The Ciutat Vella Territorial Unit has a translation service - tourist service. It is open 24 hours a day, Monday to Friday.
Its main task is to assist victims when receiving their complaints and reports.
The service also includes advice for cancelling stolen bank cards, various procedures such as contacting consulates, airlines, social services and hotels and any other need that arises from the intervention.
Information and Procedures Office Guardia Urbana
- Plaça de Carles Pi i Sunyer, 8 - 10. Getting there
- From Monday to Friday from 09.00 a.m. to 2.00 p.m
It is essential to make an appointment: Face-to-face appointments can be made on the procedure portal website and video call appointments. Appointments can be arranged by calling 010.
To recover the access keys in relation to the procedure request for a copy of the traffic accident report, authorized companies can order them through from the emai gu_oit_accidents@bcn.cat
Area for Safety, Prevention and Coexistence
Plaça Carles Pi i Sunyer, 8-10
08002 Barcelona
Tel. 93 402 70 00