Found: 38 results

How do I make a claim with an insurer?

To lodge a claim with an insurer, the first thing you have to do is present it in writing (by registered post, fax, for example, so you have proof) directly to the company's customer care service.

This service has two months to reply to you. If they fail to do that or their reply is unsatisfactory, you need to contact the company's insurance ombudsman. The company must provide you with the ombudsman's details, which should be in the policy. The ombudsman has two months to reply to you.

Should the company have no ombudsman or you disagree with their decision, you need to contact the Directorate-General of Insurance and Pension Funds (Paseo de la Castellana, 44. 28046 - Madrid

How do I lodge a claim with a bank?

To lodge a claim with a bank, the first thing you have to do is present it in writing (by registered post or fax, for example, so you have proof) directly to the bank's customer care service. 

This service has two months to reply to you. If they fail to do that or their reply is unsatisfactory, you need contact the bank's ombudsman. The bank must provide you with the ombudsman's details and these must be made public. The ombudsman has two months to reply to you.

Should the company have no ombudsman or if you disagree with their decision, you need to contact the Bank of Spain's Complaints and Claims Department (Alcalá, 48. 28014 - Madrid).