Only Barcelona City Council's Municipal Consumer Information Office (OMIC) is authorised to handle consumer affairs, and when the consumer or the company the claim or complaint is against belong to this municipality.

This form is for submitting claims or complaints. Once we process your request we will contact you to give you your file number. In case you would rather lodge a claim or complaint in person at one of our offices, there is also a claim or complaint form in PDF format.

For further information, please consult the section How to submit a claim or complaint.


Details of the establishment
Details of the consumer
Complaint


Documents required for submitting a claim or complaint:
- Claim or complaint raised in advance with the company. A period of 30 days must have lapsed since you raised the claim or complaint, or you must have received a written reply from the company.
- Registered post with acknowledgement of receipt, stamped letter of complaint or claim and proof of posting the letter.
- Company's reply, if there is one.
- Spanish national ID card, foreign resident tax number or passport number.
- If the person raising the claim or complaint is not the holder of the invoice or the recipient of the service concerned, we shall require signed authorisation from the holder and a photocopy of the holder's Spanish national ID card.
- Completed letter of complaint or claim.
- Any other documents that confirm the claim or complaint (invoices, contracts, plane tickets, etc.)

Documents provided

Els fitxers han de ser de menys de 2 MB. Tipus de fitxers permesos: jpg pdf docx.


Where the documents have to be sent to

Documents may be sent by post, fax or email (in PDF, DOCX or JPG format), or delivered in person to staff at OMIC:

Oficina Municipal d’Informació al Consumidor

Ronda Sant Pau, 43 – 45, baixos, 08015 Barcelona

Fax: 93 402 78 27

Email address: omic@bcn.cat

If a claim is forwarded to the Consumer Arbitration Board, the consumer expressly states that he/she will abide by system.

Sections marked with an asterisk (*) are mandatory