Barcelona Wifi

User manual

1. What is the Barcelona WiFi network?Top

Barcelona WiFi is a Barcelona City Council service that enables you to connect to the Internet through WiFi access points, or hotspots, located in various municipal amenities.

Barcelona WiFi is a free internet access network available to all citizens, an online and mobile network which facilitates fast and convenient information searches and the social use of the internet, adapting us to today's knowledge society. We provide Barcelona residents with the biggest, free public WiFi network in Spain, and one of the biggest in Europe. This has been made possible through the use of municipal centres and public spaces as WiFi zones.

The final hotspots in this Barcelona City Council project will be rolled out in 2011. The Barcelona WiFi hotspots constitute one of the biggest free open access networks in the whole of Spain. And Barcelona WiFi aims to meet its objective of becoming one of the key instruments for promoting the social use of new information and knowledge technologies.

Its goals include encouraging and boosting the number of users connected to the internet and becoming an instrument which places internet access within the reach of residents of the city's neighbourhoods and districts, from a wide range of municipal centres and through any IT device. Through this network Barcelona City Council also provides citizens with access to electronic procedures and information on the city, establishing a means for citizens to communicate with their City Council.

2. Where can I access it from?Top

The WiFi hotspots are located in the public amenities listed below:

The complete and updated list of hotspots can be downloaded via the following links:

Barcelona WiFi website link:
http://ajuntament.barcelona.cat/barcelonawifi/en/central-eq.html
The list of hotspots can also be found in the Barcelona Guide:
http://www.bcn.cat/guia

3. How can I identify the WiFi hotspot in a municipal amenity?Top

Amenities that offer the Barcelona WiFi service can be identified by the following signs:

These stickers indicate the presence of a WiFi hotspot in the amenity.

  • Situated on the entrance door to the amenity,

  • "Guide to WiFi hotspot"

This sticker indicates the nearby presence of the antenna and the WiFi hotspot itself.

Due to possible coverage restrictions, access to the service is not guaranteed in spaces where these stickers are not displayed.

4. How can I contact Barcelona WiFi?Top

If you have any doubts or queries or require any clarification on any aspects of the Barcelona WiFi service, please contact us via the internet: http://www.bcn.cat/cgi-bin/consultesIRIS?id=628

If you have any disagreement or incident on any aspects of the Barcelona WiFi service, please contact us via the internet: http://w10.bcn.es/StpQueixesWEB/subtema.directe.do?tema=7&element=738&i=i

5. Which IT devices can I use to connect?Top

To access Barcelona WiFi, all you need to have is a device with a WiFi connection and an email address.

Examples:
Laptop computer
Mobile phone
PDA
Tablet

Device requirements:

Antenna range

To begin using the service you need to search for the Barcelona WiFi service sign, referred to in section 3. Then you need to be within the range of the antennae. The WiFi access points allow for theoretical coverage within a range of 20 to 50 metres in enclosed spaces and 100 to 150 metres outdoors.

These figures may vary greatly depending on the environmental and physical conditions of the location (obstacles, interference, etc.). In any event, not every municipal centre has coverage so, to ensure the service is available to you, you will need to be near the Barcelona WiFi sign .

The antennae are located at a prudent distance to guarantee compliance with all regulations on radiation and European directives on electromagnetic radiation currently in force and to ensure users and centre managers are not affected.

6. What are the opening hours of the service?Top

The internet access service hours vary according to the type of amenity:

1. Centres for the elderly
Mon - Sun, 8 am - 01 am
2. Civic centres
Mon - Sun, 8 am - 01 am
3. Neighbourhood centres
Mon - Sun, 8 am - 01 am
4. Cultural centres
Mon - Sun, 8 am - 01 am
5. Municipal sports centres (outdoor and indoor)
Mon - Sun, 8 am - 01 am
6. Residential block interiors and parks with restricted access times
Mon - Sun, 8 am - 01 am
7. Markets
Mon - Sun, 8 am - 01 am
8. Museums
Mon - Sun, 8 am - 01 am
9. Citizen advice and local authority offices
Mon - Sun, 8 am - 01 am
10. Libraries
Mon - Sun, 8 am - 01 am
11. Night-time study rooms
Mon - Sun, 8 am - 01 am

7. What can I consult?Top

Internet access: This enables internet browsing, except of web pages which contain violent, racist, adult or similar content. If you attempt to access any of these types of websites, the system will display a warning. The connection has a speed limit (256 kbps) set by the service regulator (Telecommunications Market Commission) based on current legislation. [Circular 1/2010, from the Telecommunications Market Commission (CMT), which regulates the conditions of use of networks and electronic communications services provided by public administrations.]

The Barcelona WiFi services aims to encourage the use of new technologies and provide citizens with a simple website consultation mechanism; it is a browser-based service. Consequently peer-to-peer file exchanges of any kind (downloading music, films) the use of IP telephony, video conferencing (Skype or similar) and the use of applications other than browsing applications are not considered part of the service and are not permitted by the system.

If you attempt to access any of this type of content, the system will display a warning like the one in the picture which indicates that access to the content is not permitted. If, however, you believe that the page is incorrectly categorised, you can let us know by following the link that appears on the service's access denial page.

8. How can you connect to it?Top

To access the service you need to follow the following generic steps. The wide range of devices available on the market and the ongoing evolution of these makes it impossible to give specific details on how to access the service from each device.

The attached images that accompany the connection information correspond to the Microsoft Windows platform ( laptop ) and Android ( smartphone )

  1. First you need to search for the Barcelona WiFi wireless network.
  2. Once you have done this, from the various options displayed, you need to select the identifier for the “Barcelona WiFi” service on your device.
    • Laptop: Open an web browser, you’ll be redirected automaticaly to the Barcelona WiFi home page where you'll ask to register.
    • Android device : You’ll recieve a notification on your device to begin the registration process.
  3. On the access portal, you must read and accept the general terms and conditions of use and use your email address and place of residence in order to use the service.
  4. If you are registering for the first time, you’ll recieve a validation email to complete the registration. You'll need to open the email sended to your address and click “Begin to navigate”. At this point you’ll have internet conection.
  5. Important: You’ll get 10 minutes of internet access in order to complete the registration.. After this time, if you have completed the registration process, you must re-perform the entire process to connect.
  6. If you have already registered in our service in the last 6 months, with the same device and email address, you will no longer receive the validation email. Only by filling in the data of the portal (email address, place of residence and conditions of use) you will already have access to the Internet.
  7. In the external access points, after 30 minutes of navigation inactivity or use of the service, the connection will be lost. In the case of internal access points, the time will be 5 hours. You will have to re-identify using your email address and place of residence.
  8. Observations

    • In the external access points, after 30 minutes of navigation inactivity or use of the service, the connection will be lost. In the case of internal access points, the time will be 5 hours. You will have to re-identify using your email address and place of residence.
    • Internet access: This enables internet browsing. The connection speeds are subject to restrictions set by the state communications regulator - the Telecommunications Market Commission (CMT) - based on current legislation. For your information, the home page will display the detail of these restrictions on an intermediate screen. This screen will show you which services can be accessed from the office from which you are trying to connect (http, https, etc.).

Additionally you can also access municipal information on the city and the centre in which you are located: City agenda, bcn map, etc.

Clarification on the service

Incidents

Remember, if you wish to report an incident or you have a query regarding the service you can get in touch with via the contact section in http://ajuntament.barcelona.cat/barcelonawifi/en/contacte.html

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