BSM: Municipal services
To improve people’s quality of life, generating positive experiences to construct a healthy, leading Barcelona.
To be a benchmark public services management company with added value.
Considered by BSM to be among its basic management principles is carrying out its activities with a high level of quality and service to ensure that results in line with customers’ expectations are achieved, while respecting the environment and guaranteeing the health and safety of their team of staff.
Strategic lines 2018-2023:
- To raise city residents’ level of satisfaction by means of active listening.
- To enhance the prestige of the public service offer: to contribute value, communication and transparency.
- To identify and develop new services that contribute value to the city and its residents.
- Management based on values
- To develop talent, placing special emphasis on the pro-active management of digitalisation and generational hand-over.
- To promote BSM synergies with a global vision.
- Ongoing improvement to ensure service excellence and sustainable management of the public service offer.
- A focus on innovation, placing special emphasis on digitalisation.
- To maintain the European System of Accounts (SEC-market operator) and economic and financial autonomy.
- To make investments with an economic and social return.