Online citizen communication channels

Through  “The City Council calls you” service you can receive the information you need, carry out procedures, access the online register, lodge complaints and make suggestions in a remote way, and resolve any problems you have with procedures.

  • Information Inquiries, Complaints and Suggestions

    Through this channel you can submit a request for information or consultation, issues, complaints and suggestions, in relation to the operation of the city or municipal services.

     

     

    Go to the Information Inquiries, Complaints and Suggestions

  • Electronic register (ES)

    Records applications, documents or communications relating to procedures and telecommunication systems.

    Go to the electronic register

  • Virtual office (ES)

    You can carry out and follow up on many municipal procedures from here, without having to set foot outside your home. You can also download documentation required for face-to-face procedures. 

    Go to the virtual office

  • Ethics and Good Governance Box *

    This secure e-participation channel lets you inform us of any action or omission that goes against the principles of good governance to strengthen public management.

    Go to Ethics and Good Governance Box

* The Ethics and Good Governance Box is a channel for the exclusive purpose of communicating incidents relating to bad practices in Barcelona City Council and its subsidiary entities, not for lodging complaints and making inquiries.