Telephone communication channels for citizens

In addition to the 010 telephone helpline, which provides information, enables you to complete administrative procedures, submit suggestions, and lodge complaints, the City Council also provides a Civic Centre line, and the 112 emergency line.

Information and administrative procedures number

The 010 phone line is a municipal and general information helpline for facilities, scheduled events and services within the Metropolitan area. The service can also be used to carry out administrative and tax procedures (payments and direct debits) to Barcelona City Council.

Freephone number Further information for 010 calls.

112 emergency line

In addition to the 010 telephone helpline, which provides information, enables you to complete administrative procedures, submit suggestions, and lodge complaints, the City Council also provides a Civic Centre line, and the 112 emergency line.

Freephone number Further information for 112 calls.

Civic response telephone

The Civic Response phone line is dedicated specifically to complaints and suggestions regarding the city cleaning services, maintenance and control of the urban areas.

Freephone number More information for 900226226 calls.

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