Telephone communication channels for citizens

In addition to the 010 telephone helpline, which provides information, enables you to complete administrative procedures, submit suggestions, and lodge complaints, the City Council also provides a Civic Centre line,  112 as an emergency telephone number and the "The City Council calls you" service.

 
 

Information and administrative procedures number

The 010 telephone helpline manages and supports a large part of Barcelona City Council’s procedures portfolio. It deals with citizens’ enquiries and complaints regarding the different public services and provides information about facilities and events scheduled to take place in the city. 

Calls to this number are free of charge Further information for 010 calls.

112 emergency line

In addition to the 010 telephone helpline, which provides information, enables you to complete administrative procedures, submit suggestions, and lodge complaints, the City Council also provides a Civic Centre line, and the 112 emergency line.

Freephone number Further information for 112 calls.

Civic response telephone

The Civic Response phone line is dedicated specifically to complaints and suggestions regarding the city cleaning services, maintenance and control of the urban areas.

Freephone number More information for 900226226 calls.

The City Council calls you

Information and procedures service where the staff at the Citizen Help and Information Offices deal with citizens’ enquiries in a personalised way via phone call or video call, on a previously arranged day and time.

Free service More information

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