Filter by

Filter by

0 results have been found

Map

    Guàrdia Urbana Territorial Units Citizen help and information service times Procedures Complementary services
    Ciutat Vella District 24 hours From 8 am to 2 pm (24-hour complaint gathering) Complaints Reception Office
    Tourist Assistance Service
    Eixample district 24 hours From 8 am to 2 pm (24-hour complaint gathering) Complaints Reception Office
    Sants-Montjuïc district From 8 am to 10 pm (24-hour emergencies) From 8 am to 2 pm  
    Les Corts district From 8 am to 10 pm (24-hour emergencies) From 8 am to 2 pm  
    Sarrià-Sant Gervasi district 24 hours From 8 am to 2 pm (24-hour complaint gathering) Complaints Reception Office
    District of Gràcia From 8 am to 10 pm (24-hour emergencies) From 8 am to 2 pm  
    Horta-Guinardó district From 8 am to 10 pm (24-hour emergencies) From 8 am to 2 pm (complaint gathering from 7 am to 10 pm) Complaints Reception Office
    Nou Barris district From 8 am to 10 pm (24-hour emergencies) From 8 am to 2 pm  
    Sant Andreu district 24 hours From 8 am to 2 pm (24-hour complaint gathering) Complaints Reception Office
    Sant Martí district From 8 am to 10 pm (24-hour emergencies) From 8 am to 2 pm (complaint gathering from 7 am to 10 pm) Complaints Reception Office
    Joint Mossos d'Esquadra and Guàrdia Urbana Office - Barceloneta From june to october: 24 hores
    From october to june: from 9 to 21h
    Complaints Reception Office
    Joint Mossos d'Esquadra and Guàrdia Urbana Office - Eixample From 7.30 am to 8.30 pm
    Saturdays, Sundays and public holidays:
    from 9 am to 9 pm
    (24-hour emergencies)
    Complaints Reception Office
    Translation Service
       

    Consult the complaint and report types

    Tourist Assistance Service

    • Carrer de la Rambla, 43
    • 932562477 / 932562478

    The Ciutat Vella Territorial Unit has a translation service - tourist service. It is open 24 hours a day, Monday to Friday.

    Its main task is to assist victims when receiving their complaints and reports.

    The service also includes advice for cancelling stolen bank cards, various procedures such as contacting consulates, airlines, social services and hotels and any other need that arises from the intervention.

    Area of Prevention and Safety

    Plaça Carles Pi i Sunyer, 8-10

    08002 Barcelona

    Tel. 93 402 70 00