Scrum@IMI, focusing on the final user

Since 2016, we have been working in the City Council to establish and develop digital service projects using agile methodologies.

Over the last four years, we have begun to foster and manage a cultural change in the organisation in order to gradually introduce this digital transformation, with the aim of meeting the needs of council workers. 

Agile methodologies are a set of practices which aim to improve software development processes so that from the outset the product is really what the people who use it need it to be. 

The focus is on user satisfaction and a more intense communication, or interaction, is fostered between these users and the development teams, as there is active participation throughout the process and the technical team obtains a perspective and an ongoing perception of the product.

Six projects are currently under development in this area, and the users involved have evaluated the contribution of this new methodology positively, highlighting easy adaptation when working. The projects deal with the following areas:

  •  Creating a panel with city indicators for the City Council Manager’s Office.
  •  Renovating the City Council staff portal for processing permits, licences and controlling timetables.
  •  Constructing a new information system for managing the processing of permits for occupying public areas during Sant Jordi’s Day.
  •  Renovating the current IMI internal communications portal.
  • Renovating the entire system for managing public requests concerning incidents, claims, information and suggestions.
  • The technological renovation of the system for managing information concerning city events and facilities.

 The Agile Transformation Office has been responsible for supporting the City Council’s workers in leading and driving this agile transformation inside the organisation. The aim is to ensure a set of values, practices, processes and cultural aspects are adopted that make it possible to manage new agile requests from other City Council areas and departments.

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