The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
Booking package holidays
People who choose to book package holidays do this to avoid headaches when it comes to preparing their journeys or holidays. Although there are different packages and services available, in general they won’t have to deal with buying airline tickets, taking out travel insurance, or maybe even look for accommodation, additional transport, etc.
Sometimes, however, consumers are faced with breaches of the terms of their bookings (hotels of different categories, fewer or different outings from those stated in the contract, delays, surcharges, etc.) or lack of information, among other problems. In such cases, the OMIC provides information and advice to ensure their rights as consumers.
