The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

(esborrar) Information request

Only Barcelona City Council's Municipal Consumer Information Office (OMIC) is authorised to handle consumer affairs, and when the consumer or the company the complaint is against belong to this municipality.
You may request information on any consumer issue with this form. We will send you a reply as soon as possible.
You may also consult the FAQs section where you will immediately find an answer to the main questions on consumer matters.