Discount rates in electricity coupons are to rise to up to 70% and the budget increased for consumers with direct heating benefits
Basic supplies. The rise in electricity and gas prices has compelled the Spanish government to raise the discount rate in electricity coupons and increase the subsidies in heating benefits.
Consumer rights. The session also addressed adapting the law in response to new types of consumerism and the need to introduce people to municipal services and consumer associations.
Basic supplies. From 1 June, the new electricity tariff will be applied meaning different prices for contracted power and consumption depending on the time of day.
Insurers. The Municipal Consumer Information Office (OMIC) provides support and information on how to make a claim with insurers or the CCS.
UPDATE. This service was provided during the first half of 2021. It is currently no longer active.
Consumption. We answer FAQs on these files and explain consumer rights.
COVID-19. The Spanish government has lowered the price and VAT for these protective products by 35% compared to the price set in April, which was 96 cents.
Basic supplies. The Ministry for Ecological Transition and the Demographic Challenge (MITECO) established a new regime on 1 October last year for the social discount on electricity, to protect vulnerable consumers affected by the...
Consumption. The Economic Education Course from Barcelona City Council’s EdEc Programme is a training project to make basic economic tools and knowledge available to the general public, particularly the most vulnerable groups and...
Online courses. The OMIC has detected an increase in queries and complaints about contracting these courses. Here are some general tips for consumers.