Where to find us?
Adress: Palau Foronda. Rda. Sant Pau, 43-45, baixos
Monday to friday, 9 to 13.30 hours only by appointment.
Everyday 07:00 am to 23:00 pm
Fax: 934 027 827
You can present a claim online, by fax or at Citizen Help and Information Office (OAC) registers, provided that:
- You have already lodged a claim with the company beforehand, as explained in the Requirements for submitting a claim section.
- You produce a copy of the documents you have on the issue concerned.
- You fill in the claim/complaint form (available online or in PDF format, if the establishment has not provided you with one).
- You are the holder of the invoice, contract or service you are making your complaint or claim against and you present a copy of your ID document. If the invoice is not in your name, we will need the holder's express authorisation and a photocopy of both ID documents.