You can download fact sheets in PDF format here on key consumer issues prepared by Barcelona's OMIC. These fact sheets are solely for informational purposes and are not legally binding. For further information on specific issues, you can consult the regulations section, standards or websites stated in each fact sheet, or make an enquiry through the forms provided on the website for that purpose.

For more detailed information, please see also the Consumer Code of Catalonia.

Water

• [PDF-català] General information

Foods

• [PDF-català] Packing food and beverages

Trading

• [PDF-català] Sales
• [PDF-català] Sale Promotion
• [PDF-català] Labeling of medicines
• [PDF-català] Guarantee
• [PDF-català] Invoice, receipt
• [PDF-català] Return, coupon

Communications

• [PDF-català] General information on telephone services
• [PDF-català] Claims
• [PDF-català] Landline telephone contracts
• [PDF-català] General information on mobile telephone services
• [PDF-català] General information on internet services
• [PDF-català] Online security
• [PDF-català] Premium-rate services (803, 806, 807, 907 and 905)
• [PDF-català] Premium-rate SMS
• [PDF-català] Mobile terminals

Consumer rights

• [PDF-català] Consumer associations and cooperatives in Barcelona
• [PDF-català] Mossos d'Esquadra - Catalan regional police stations in Barcelona
• [PDF-català] Claims, complaints and reports
• [PDF-català] Presentation of complaints in the OMIC

Electricity

• [PDF-català] Replacement of meters.pdf
• [PDF-català] Executive decree for preventing cuts to energy supplies to people in financially vulnerable situations
• [PDF-català] General information
• [PDF-català] Endesa Customer-Care Offices in Barcelona

Gas

• [PDF-català] General information
• [PDF-català] General information on butane gas
• [PDF-català] Customer service centers of Gas Natural Fenosa

Housing

• [PDF-català] Information on housing

Services

• [PDF-català] Bars and restaurants
• [PDF-català] Insurance sports center
• [PDF-català] Tanning centres
• [PDF-català] Tattoo

Information Financial Services

• [PDF-catlà] Claims

Information Funeral Services

• [PDF-català] Funeral services
• [PDF-català] Information guide
• [Català] Rates of funeral services that operate in Barcelona

Transport

• [PDF-català] General information on air transport
• [PDF-català] General information on coach transport
• [PDF-català] Taxi
• [PDF-català] Shipping
• [PDF-català] Train

Tourism

• [PDF-català] Tourist accomodation