The City Council has included mediation as an intervention strategy for dispute resolution. The aim is to deal with dispute situations using dialogue between the parties involved and giving an active role to citizens and the commitment of the parties involved in the building positive community life.

Mediation has been included as an intervention strategy by various municipal services in response to the Authority's call for intervention in dispute resolution.

Based on the principles of:

  • Freedom and willingness to take part in the process
  • Respect for the other party and for the rules of mediation
  • Impartiality and neutrality of the mediator
  • Confidentiality and good faith from the parties involved

Objectives of the mediation process

  • to help to re-establish contact, dialogue and respect among the parties involved: involvement and responsibility
  • to improve the ability of participants to face their disputes with others in a reasoned fashion: personal growth and prevention
  • to evaluate the general public's potential for improving peaceful coexistence

What is mediation?

A meeting point to establish or re-establish dialogue among people involved in a dispute situation.

Supervised by a mediator who fosters this dialogue with the aim of reaching an agreement that satisfies both parties.

Willingness and freedom to participate in the process.

Common goals: reaching common agreements (that do not contravene current regulations) in order to re-establish satisfactory community-life parameters for the parties involved.

City Council services

There are various City Council services that work under these premises, using these parameters of dialogue and co-responsibility:

  • Intercultural Mediation Service, deals with situations where cultural identity is a feature of the dispute (cause or effect).
  • Mediation and Alternative Dispute Resolution Services at the Office for Non-Discrimination (OND) and the Office for Religious Affairs (OAR) deal with situations of rights violations or discrimination against gender, religious beliefs, origin or other particular or collective rights.
  • Dispute Management Service in social and urban spaces areas (SGC), intervenes in dispute situations arising from the use of public areas.
  • Mediation resource, available to municipal specialists dealing with community-life situations among neighbours.
  • Residents Associations Support Programme, deals with dispute situations in resident associations arising from poor or wanting planning or management of residents' association.
  • Property Owner/Tenant Mediation Programme, deals with dispute situations between owners and tenants concerning rent payments, use of the property, or situations where the tenants feel seriously prejudiced in the peaceful use of their rented accommodation due to the actions or omissions of the owner.
  • Legal Guidance and Mediation Service (SOJM), which is provided at C / Ferran 32 by appointment and also by telephone. It assists people who want to participate in a mediation process in the field of private law by directing them to the Private Law Mediation Center of Catalonia.