The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
You can check the OMIC summer opening hours for 2025 here.
News
Showing 6 results.
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30/04/2025 - 09:58 h What to do if you’ve been affected by the major power outage on 28 April.Following the extraordinary episode of the massive loss of electricity supply that left the entire peninsula without power on 28 April 2025, here you have the advice provided by the Agència Catalana del Consum [Catalan Consumer Agency].
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19/03/2025 - 13:25 h Phone scams and identity theft in the spotlight at World Consumers Rights Day eventFor the second year running, the Municipal Consumer Information Office (OMIC) and the Barcelona Consumer Arbitration Board, together with consumer associations, held an event to mark World Consumers Rights Day.
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05/03/2025 - 09:19 h Phone scams and identity fraud the focus of Consumer Rights DayConsumer rights associations, in collaboration with Barcelona City Council’s Consumer Public Services, are holding a meeting and discussion session open to consumers and companies on 14 March.
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24/01/2024 - 13:31 h Commerce and markets What is the OMIC and what services does it offer?The Municipal Consumer Information office (OMIC) is responsible for handling all requests and enquiries relating to consumer affairs in the city.
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09/11/2021 - 10:17 h Commerce and markets Discount rates in electricity coupons are to rise to up to 70% and the budget increased for consumers with direct heating benefitsThe rise in electricity and gas prices has compelled the Spanish government to raise the discount rate in electricity coupons and increase the subsidies in heating benefits.
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27/09/2021 - 17:50 h Commerce and markets Barcelona City Council presents public consumer services at the ICABThe session also addressed adapting the law in response to new types of consumerism and the need to introduce people to municipal services and consumer associations.