Terms of use and privacy policy for the Barcelona a la Butxaca app

Use of data

For the correct use and functioning of the Barcelona a la Butxaca application, we need to collect and process some data which is detailed below:


In order to be able to locate the user and show results of the facilities that are nearby, we need to locate the user on a map.

Personal information

In order to make it possible to create and manage incidents on public highways, we need to collect personal data such as your name, e-mail address and telephone number. These data are managed in accordance with the data protection policy that can be found on this page.

Multimedia content

In order to be able to attach graphic files to the incidents reported by the user, the application needs to be able to access the image gallery of the user’s device.

Activity in the applications

Barcelona a la Butxaca needs to access the applications installed on the user’s device in order to open, either directly or indirectly, the rest of the municipal applications.

Application information and performance

Key anonymous metrics on application usage and performance are collected from a Google library. This allows us to identify possible patterns of user behaviour and areas for improvement in the application.

Data security

All data that Barcelona a la Butxaca needs to transfer to the server travels securely under the https protocol.

Personal data rights

We hereby provide you, in accordance with the general data protection regulations, with basic information on the processing of your personal data. You can find full information on 0013 processing, which applies to procedures relating to city communication management, in this information file.

Where such administrative proceedings are commenced on the department’s own initiative, based on the information provided in your communication, the personal data collected in this form will not be included in the proceedings unless you give your consent to that.

Data controller: Ayuntamiento de Barcelona, pl. de Sant Jaume, 1, 08002 Barcelona

Data Protection Officer: you can contact the DPO via this form or by sending a letter to Gran Via de les Corts Catalanes, 635, 1a planta, 08010 Barcelona.

Purpose of processing: management of incidents, claims, complaints, suggestions, service requests, web queries and acknowledgements.

Legitimation: exercise of public powers

Individual rights: you can exercise your rights to access, rectify, delete oppose and restrict your data via these forms [es]. If you are not satisfied with the way your data have been processed, you can lodge a complaint with the Catalan Data Protection Authority (C/ Rosselló, 214, 08008 Barcelona). You can find full information on our privacy and data protection policy at: ajuntament.barcelona.cat/protecciodedades