The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

Figures

OMIC, 2020 SERVICE DATA

  • 16.673
    enquiries
    2019 Baja -30,34%

  • 7.034
    claims
    2019 Sube 2,66%

OMIC SERVICE CHANNELS

  • ONLINE CONSULTATIONS

    enquiries and claims
    9.695 | 40,8%

  • FACE-TO-FACE ASSISTANCE

    enquiries and claims
    3.383 | 14,2%

  • ENQUIRIES THROUGH THE 010 HELPLINE

    enquiries
    10.094 | 42,4%

  • REGISTRATION AND EMAIL ADDRESS

    enquiries and claims
    585 | 2,4%

2020 data: Full 2020 OMIC report

RESULT OF CLAIMS HANDLED DIRECTLY BY THE OMIC

claims7.034 
Resolved in the consumer’s favour1.18516,85 %
Resolved in the company’s favour1.27618,14 %
En mediación - tramitación2.13830,40%
Claims referred to the JACB3284,6 %
Claims referred to the JACC1832,6 %
No han dado respuesta a los trámites1321,8 %
Otros

*Desistimientos por parte del consumidor/a, derivados a otros órganos competentes, a otros ayuntamientos, devueltos a la ACC, archivados o sin comunicación de acuerdo entre empresa y consumidor/a.

1.79225,4 %

 

AWARENESS OF THE OMIC

Average public awareness of the OMIC (%)

  • 2015

    16,60%

  • 2016

    20,30%

  • 2017

    18,80%

  • 2018

    19,01%

  • 2019

    24,5%

  • 2020

    28,3%

Source: Municipal Omnibus 2020

Visits to the OMIC website in 2019

  • Visitas

    133.149

    22,1%

    More than in 2019

  • Pages viewed

    241.189

    25,5%

    More than in 2019

  • Unique visitors

    99.782

    17,5%

    More than in 2019