Citizen Communication Channels

Barcelona City Council offers face-to-face, telephone and online communication channels to carry out consultations, report incidents and lodge complaints, perform municipal procedures and receive information about the city.

The new “The City Council calls you” service responds to citizens’ enquiries in a personalised way via phone call or video call.

This is the latest of the City Council’s citizen help and information service channels, joining the 010 free telephone helpline, el municipal website and the procedures portal.

To guarantee current safety and hygiene measures, the face-to-face service at the Citizen Help and Information Offices (OAC) is only available by prior appointment, except in cases of registration of documents related to procedures with a deadline about to end or registrations of documents required by th City Council during a dossier's processing.



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