To guarantee safety and hygiene measures in Citizen Help and Information Offices (OACs)
a gradual resumption of face-to-face assistance is starting, but only by prior appointment.
Priority will be given to emergency procedures that cannot be managed by phone or online, or when city residents who have to carry out such procedures lack the digital means to do so remotely.
Meanwhile, Barcelona City Council will continue to assist city residents mostly through the free telephone helpline, the municipal website (CAS) and the procedures portal (CAS).
Barcelona City Council makes various general and specialised communications channels available to city residents, through which they can consultations, report incidents or complaints, carry out municipal procedures and receive information on the city.
In these pages, you will find communication channels that you can use in person, by telephone, or online so that you can choose the channel that best suits your needs at any given time.