Where to find us?

In person

Adress: Palau Foronda. Rda. Sant Pau, 43-45, baixos

Hours: Mon-Thurs, 9 am to 15 pm.

Fri, 9 am to 2 pm. 

25 June - 24 September, 9 am to 1:30 pm.

7 december, 27 december-4 january, 9 am to 2 pm.

22 december 9 am to 12 pm.

27 decembre, 5 january, 9 am to 1 pm.


Web: ajuntament.barcelona.cat/omic


By phone

Everyday 00:00 am to 24:00 pm


Fax: 934 027 827


Remember that...

You can present a claim online, by fax or at Citizen Help and Information Office (OAC) registers, provided that: 

  • You have already lodged a claim with the company beforehand, as explained in the Requirements for submitting a claim section.
  • You produce a copy of the documents you have on the issue concerned.
  • You fill in the claim/complaint form (available online or in PDF format, if the establishment has not provided you with one).
  • You are the holder of the invoice, contract or service you are making your complaint or claim against and you present a copy of your ID document. If the invoice is not in your name, we will need the holder's express authorisation and a photocopy of both ID documents. 
OMIC's location and access
User Service OMIC
Signpost outside OMIC
Picture outside OMIC
Entrance to OMIC

Links and related material