If you have a query, claim or complaint to put to OMIC, you can visit one of our offices when you like, you don't have to book an appointment. Or you can use the forms set up on this website. You can also hand in your claims or complaints to any of the City Council Citizen Help and Information Office.
But now, in an effort to improve and expand OMIC's customer care, we have set up a personalised prior appointment service. If you fill in the "Prior appointment" form, a member of OMIC's staff will contact you to study your query, and tell you what documents you need, as well as the procedures to follow, to make a claim or complaint. That way, it avoids any unnecessary journeys and speeds up the service.
The OMIC only handles consumer-related matters, NOT PROCEDURES RELATING TO THE CENSUS, TAXES, FINES, LICENSES OR SOCIAL SERVICES. If you need to request proof of residence please use the virtual office.
For any other enquiry which is not consumer-related you can also use the Citizen Help and Information Offices (OAC), call 010 or go to the Barcelona City Council website.