The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

OMIC Publications

Here you can find various publications of the OMIC on consumer affairs.

Technical consumer guide for the use of digital platforms

Technical consumer guide for the use of digital platforms

Guia per conèixer els conceptes bàsics de l'economia col·laborativa i de l'economia de plataforma. I alhora, per actuar amb més seguretat a l'hora de contractar béns i serveis mitjançant plataformes digitals o d'oferir-los.

Department of Consumption Municipal Omnibus Survey – OMIC June 2019. Development

Diagnosis of the Catalonia Human Rights Plan. Right to responsible consumption in accordance with human rights

How can I get advice about applying for an ICO loan?

Consumer information, guidance and protection service poster from 1983

E-Commerce newsletter

E-Commerce newsletter

Analysis of consumer and shopping habits in the province of Barcelona (2019)

Memoria 2017 de la OMIC

2017 OMIC Report

The 2017 Report of the municipal consumer services summarizes the 2017 activity of the OMIC and the Consumer Arbitration Board of Barcelona. It also shows the main lines of the future and incorporates data on responsible consumer services.

2016 OMIC Report

The 2016 Annual Report collects, for the first time, the joint assessment of the services of the Consumer Information Office (OMIC), the Consumer Arbitration Board (JAC) and the Consumer Department, all of which are incorporated into the Directoriate Social Cooperative and Solidary  ...

2015 OMIC Report

The 2015 OMIC Annual Report summarises the activity carried out in 2015 (by consumer sector) and explains OMIC's main future lines of action. It also explains the results of the satisfaction survey conducted on users accessing the service in person.

Front cover of the consumer survey done during "World Consumer Day" 2010

2010 Consumer survey

The survey was made at various points in Barcelona, to study the problem/opportunity environment which involves constant consumer activity. There are a series of rights and obligations to be met. Disputes arising from infringements of such rights or non-compliance with such duties may be resolved through Consumer Associations and the public authorities.

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