Here you can find various publications of the OMIC on consumer affairs.
OMIC Publications
Department of Consumption Municipal Omnibus Survey – OMIC June 2019. Development
Diagnosis of the Catalonia Human Rights Plan. Right to responsible consumption in accordance with human rights
How can I get advice about applying for an ICO loan?
Consumer information, guidance and protection service poster from 1983
E-Commerce newsletter
E-Commerce newsletter
Analysis of consumer and shopping habits in the province of Barcelona (2019)
2017 OMIC Report
The 2017 Report of the municipal consumer services summarizes the 2017 activity of the OMIC and the Consumer Arbitration Board of Barcelona. It also shows the main lines of the future and incorporates data on responsible consumer services.
2016 OMIC Report
The 2016 Annual Report collects, for the first time, the joint assessment of the services of the Consumer Information Office (OMIC), the Consumer Arbitration Board (JAC) and the Consumer Department, all of which are incorporated into the Directoriate Social Cooperative and Solidary ...
2015 OMIC Report
The 2015 OMIC Annual Report summarises the activity carried out in 2015 (by consumer sector) and explains OMIC's main future lines of action. It also explains the results of the satisfaction survey conducted on users accessing the service in person.
2010 Consumer survey
The survey was made at various points in Barcelona, to study the problem/opportunity environment which involves constant consumer activity. There are a series of rights and obligations to be met. Disputes arising from infringements of such rights or non-compliance with such duties may be resolved through Consumer Associations and the public authorities.
2002 OMIC Report
The annual report summarises the activities carried out by the service, the profiles of OMIC's users, the sectors that consumers make the most claims and/or complaints against to be able to provide a profile of consumer habits in the city, a specific section for the website, established as an up-and-coming method for using information and as a system for presenting claims and/or complaints. It...