barcelona.cat shortcuts

  • ajuntament.barcelona.cat
  • meet.barcelona
  • Info Barcelona
  • BCN guide
  • Procedures
  • BCN map
  • Communication channels
  • How to get there

Change language

  • Català
  • Castellano
  • English
  • www.barcelona.cat
  • English
  • Logo Ajuntament de Barcelona
  • www.barcelona.cat
  • Ajuntament de Barcelona

barcelona.cat shortcuts

  • ajuntament.barcelona.cat
  • meet.barcelona
  • Info Barcelona
  • BCN guide
  • Procedures
  • BCN map
  • Communication channels
  • How to get there

Change language

  • Català
  • Castellano
  • English
Skip to main content

Barcelona City Council

Follow us:

Home
Menu navigation instructions

Instructions for screen readers and keyboard users

This menu requires arrow keys to be able to use it. The menu has up to three levels:

  • First level: main menu options
  • Second level: sub-options for elements from the first level
  • Third level: sub-options for elements from the second level

Browsing instructions:

  • Browse using the horizontal arrow keys on the first level of the menu.
  • Display and browse on the second level using the vertical arrow keys.
  • Use the Escape key to get back to the first level.
  • Use the right arrow key to display the third level.
  • Browse the third level by using the vertical arrow keys.
  • Use the Escape key to get back to the second level.
  • Alternatively, use the Enter key to display any level.
  • The organisation
  • Government action
  • Transparency
  • Administrative information
  • Procedures
  • Citizen Communication Channels
Menu navigation instructions

Instructions for keyboard users

This menu requires arrow keys to be able to use it. The menu has up to three levels:

  • First level: main menu options
  • Second level: sub-options for elements from the first level
  • Third level: sub-options for elements from the second level

Browsing instructions:

  • Browse using the vertical arrow keys on the first level of the menu.
  • Use the right arrow key to display the second level.
  • Browse on the second level using the vertical arrow keys.
  • Use the Escape key to get back to the first level.
  • Use the right arrow key to display the third level.
  • Browse the third level by using the vertical arrow keys.
  • Use the Escape key to get back to the second level.
  • Alternatively, use the Enter key to display any level.
  • The organisation
  • Government action
  • Transparency
  • Administrative information
  • Procedures
  • Citizen Communication Channels

Follow us:

  1. Home
  2. / Citizen Communication Channels
  3. / Online citizen communication channels

Online citizen communication channels

Through  “The City Council calls you” service you can receive the information you need, carry out procedures, access the online register, lodge complaints and make suggestions in a remote way, and resolve any problems you have with procedures.

  • Information Inquiries, Complaints and Suggestions

    Through this channel you can submit a request for information or consultation, issues, complaints and suggestions, in relation to the operation of the city or municipal services.

     

     

    Go to the Information Inquiries, Complaints and Suggestions
  • Electronic register (ES)

    Records applications, documents or communications relating to procedures and telecommunication systems.

    Go to the electronic register
  • Virtual office (ES)

    You can carry out and follow up on many municipal procedures from here, without having to set foot outside your home. You can also download documentation required for face-to-face procedures. 

    Go to the virtual office
  • Ethics and Good Governance Box *

    This secure e-participation channel lets you inform us of any action or omission that goes against the principles of good governance to strengthen public management.

    Go to Ethics and Good Governance Box

* The Ethics and Good Governance Box is a channel for the exclusive purpose of communicating incidents relating to bad practices in Barcelona City Council and its subsidiary entities, not for lodging complaints and making inquiries.

Logo de l'Ajuntament de Barcelona
  • Ajuntament de Barcelona
  • Contact
  • Legal notice
  • Accessibility