“The City Council calls you”

The municipal Citizen Help and Information Offices can now contact you via phone call or video call.

Carry out your municipal procedures and avoid queues and journeys. 

Barcelona City Council offers a new information and procedures service. The staff at the Citizen Help and Information Service will contact you via phone call or video call at a previously arranged day and time. 

Also available is a space to exchange documentation where you can upload the documents that need to be processed or immediately download the outcome of you municipal procedure, wherever this is a option. 

What procedures can be carried out?

See which procedures can be carried out at the Citizen Help and Information Service offices that offer this service

  • We recommend you use this service for the following procedures:

    • Information about the electoral census
    • Residence report: check the status of an application
    • Registration by birth in the Municipal Register of Inhabitants of Barcelona
    • Withdrawal due to death in the Municipal Register of Inhabitants
    • Standard steering wheels
    • Register on the pets census
    • Prior consultation to start a business activity in Barcelona
    • Prior consultation for the processing of building work files
    • Gaudir Més Register
    • Taxes and fines procedures

  • Receive general information and/or perform procedures concerning:

    Financial aid for rent:

    • Apply for financial aid for rent
    • Submission of documentation for financial aid for rent
    • Information about the status of an application submitted for financial aid for rent

    Rental Housing Pool / Inclusion of Housing:

    • Housing application for the Barcelona Rental Housing Pool
    • Application for the inclusion of housing in the Barcelona Rental Housing Pool
    • Submission of documentation for the Barcelona Rental Housing Pool
    • Information on the status of the application submitted

    Renovation:

    • Application for renovation grants
    • Submission of documentation for renovation grants
    • Information about the status of an application submitted for a renovation grant

    Certificate of habitability:

    • Application for the certificate of habitability

    Emergencies-advice:

    • Information request concerning an emergency social situation due to imminent loss of housing or eviction
    • Submission of documentation concerning an emergency social situation due to imminent loss of housing or eviction

    Advice and legal consultation:

    • Information request for advice and legal consultation
    • Submission of documentation for advice and legal consultation

    Other housing issues:

    • Information request for other housing issues
    • Submission of documentation for other housing issues

  • Procedures available:

    Access to information on municipally reported traffic offences

    • Fine payment document
    • See photo taken
    • Traffic accident report compiled by the City Police 
    • Report on basic details 48 hours after the accident
    • Technical report 45 days after the accident
    • Amend report

    Permit for occupying public highways (enquiries only)

    • Film shoots
    • Removals
    • Scaffolding or cranes
    • Vehicles or other work elements

    Permits for air or compressed-gas weapons

    • Registration
    • Termination of subscription
    • Assignation to others
    • Duplicate
    • Amendment
    • Renewal

    Other enquiries or procedures

Further useful information

To request this service, you must request a prior appointment at the Virtual Procedures Office: 

1. See which procedures can be carried out at the Citizen Help and Information Offices that offer this service and request an appointment at the following link:

2. Enter your personal information and select the date for the appointment (you will be shown which ones are available). It is essential that you provide us with your contact email.

3. Before the appointment, you will receive a preparation email with links to submit documentation and about how to make a video call, if needed.

Scheduling the appointment

1. If your procedure requires specific documentation, then access the exchange link which you will receive by email and upload the documents. 

At the time of the appointment

1. You can access the documentation exchange link and upload the documentation required by the staff at the Citizen Help and Information Offices.

2. If, during the procedure, the staff at the Citizen Help and Information Service need to provide you with a document, you can access it via the document download link.

The staff at the Citizen Help and Information Offices can provide the service via video call if required to carry out the procedure.

You will receive an email with all the instructions and a link to connect you to the video call. You can connect via computer, tablet or mobile telephone.

Technical instructions

For your enquiry to be dealt with by video call, you need: 

  • A mobile telephone, a tablet or a computer with a camera, microphone and speakers. 
  • Internet connection
  • Internet browser or Jitsi application (if you are connecting from your mobile phone or a tablet)