Agents TIC [ICT Officers]
Digital inclusion
An in-person support programme for digital procedures.
Agents TIC is a digital literacy support programme in which a team of experts in information and communication technologies (ICTs) assist people who do not use these tools or are not familiar with them in their daily lives.
The aim is to provide people with personalised help in carrying out administrative procedures or business online, such as applying for aid or accessing public services, and teach them how to use various basic digital tools and applications such as email and video conferences. The programme was launched with the Neighbourhood Plan and Foment de Ciutat.