HUTS Mediation Service

Accommodation

The main goal of the Mediation Service between residents’ communities and property owners/managers of tourist accommodation, called the HUTS Mediation Service, is to improve the coexistence between the aforementioned associations and the tourists using the tourist-use flats (HUTs).  

The service will respond to mediation requests in conflicts between residents’ communities and the owners of tourist-use flats, a service initially promoted by the Directorate of Tourism. This will be managed by the Prevention Services Directorate of the Manager’s Office for Prevention and Safety, which will closely coordinate with the prevention technicians of the districts.

The service aims to promote civic behaviour and improve the quality of life for residents of these associations and, indirectly, for the neighbourhoods of the city. These benefits will be achieved through the following objectives: 

  1. Promoting good coexistence and social cohesion in the city’s neighbourhoods by enabling the integration of activities that arise from the use of HUTs.
  2. Improving the balance between residential life and other uses in residents’ communities with legal HUTs through mediation and prevention.
  3. Promoting an alternative conflict management approach that encourages coexistence between residents’ communities, property owners and tourists.
  4. Gathering quantifiable data on incidents caused by the activities of residents in HUTs and other tourist accommodation.
  5. Taking direct action against anti-social behaviour occurring within residents’ communities and against the misuse of properties.
  6. Assistance and mediation in coexistence issues between residents’ communities and their surroundings, including public areas and establishments open to the public. 
  7. Working towards harmonious coexistence and the well-being of the citizens of Barcelona.