This city service specialises in international mobility and has been in place since 1989. It provides information and support about immigration, refugee status, emigration and voluntary return to all residents living in Barcelona.
Barcelona City Council shares management of this specialised public service free of charge together with a variety of social organisations:
- Associació d'Ajuda Mútua d'Immigrants a Catalunya (AMIC/UGT)
- Associació per a l'Orientació, Formació i Inserció de Treballadors Estrangers (CITE)
- Consorci per a la Normalització Lingüística (CPNL)
- Creu Roja
- Il·lustre Col·legi de l'Advocacia de Barcelona (ICAB)
How to access this service
To receive attention at SAIER for the first time, you must get an appointment in advance through this link.
In order to prevent Covid-19, people who have booked an appointment should not go to the SAIER in person. From the service we will contact them by phone to make the appointment.
The telephone contact will be made from the scheduled date (with a time allowed of one week).
People with legal or social emergencies, or in other situations of vulnerability, can go in person to the SAIER at C/Tarragona, 141, in order to evaluate their case.
SAIER has an interpreter service for newcomers who have been in the country for less than two years.
To ask for second visits, once the person has been registered with SAIER, he or she can call 931 532 800, 932 563 800 or 932 562 700 from Monday to Thursday, from 9:00 to 19:00, and Friday, from 10:30 to 15:00.
To receive information about Catalan courses, you can write to the e-mail address firstname.lastname@example.org.
Address and contact
It is necessary to get an online appointment in advance, in order to guarantee the health and safety measures derived from the health crisis by the Covid-19.
In person and without prior referral, only emergency situations are attended to, from Monday to Friday, from 9 a.m. to 1 p.m., at the office of the SAIER in 141, Tarragona Street. Outside these hours, in emergency situations you can call 900 70 30 30 and go to the Centre d'Urgències i Emergències Socials de Barcelona (CUESB) in 25, Llacuna Street.
Foreign nationals who have immigrated to Barcelona will find the following resources at SAIER:
- Reception and general information about the city of Barcelona.
- Administrative immigration procedures.
- Social care for immigrants and housing information.
- Legal, employment and training advice and orientation.
- Validation of foreign studies and driving license.
Residents who have decided to leave the city, or are thinking of doing so, will find the following resources at SAIER:
- Information about cultural, social, employment, legal, healthcare and other matters of interest concerning the country of destination.
- Information about emigration documentation.
- Exporting social benefits and unemployment benefits from one European country to another.
- Validation of academic diplomas, professional validation.
Residents who wish to request international protection in Spain according to asylum rights will find the following resources at SAIER:
- Orientation and legal advice in matters concerning international protection.
- Social care for international protection seekers.
Non-EU foreign nationals planning to return to their country of origin will find the following resources at SAIER
- Information and general support concerning voluntary return.
- Information about alternatives to voluntary return.
- Information about a variety of programmes and legal advice concerning return issues.
- Referral to organisations, agencies and other related city services.