Ciutat Vella

To speed up your municipal procedures, ask for an appointment at the Citizen Help and Information Offices (OAC) for: the local population register, municipal tax office, town planning, building work and business activities, paperwork relating to domestic animals, mobile ID and digital certificates, among others.

Where:
Carrer de les Ramelleres, 17

Opening hours:
25 September - 23 June              
Monday, Tuesday, Wednesday and Friday, from 8.30 am to 2.30 pm                   
Thursday, from 8.30 am to 7.30 pm       

24 June - 24 September              
Monday to Friday, from 8.30 am to 2.30 pm

Appointments are required for:

• Local population register
• Municipal tax office
• Building work and business activities
• Domestic animals
• Town planning
• Mobile ID/ digital certificate
• Gaudir+BCN Registry

You can make appointments for these and any other procedures handled by the OAC, by:

• Going to ajuntament.barcelona.cat/cita
• Using the procedures and services kiosks
• Calling 010 (931 537 010 if calling from outside the metropolitan area)
• Using the MobileID app

Are you having problems paying for your flat? Do you want to find an affordable rental flat? Do you or your local association need help repairing your home? Are your neighbours being a nuisance?

The Ciutat Vella Housing Office will attend to you in person and study your case so they can provide you with the best solution. They will give you legal advice and help you apply for grants or request an affordable rental home. And in cases of extreme necessity, they can enrol you on specific programmes to prevent exclusion or homelessness.

Where:
Plaça de Salvador Seguí, 13

Opening hours:
Monday, Tuesday, Wednesday and Friday, from 8.30 am to 2.30 pm
Thursday, open all day from 8.30 am to 8 pm

Do I need an appointment?
Appointments are not usually necessary, but you do need them for some specific advice services.
If you go to the office they will explain all the steps you need to go through.

How to ask for an appointment:
- Call 010 (call 931 537 010 if you are outside the metropolitan area).
- Go to the procedures website www.bcn.cat/tramits

Accessibility for people with disabilities.

If your labour rights are being abused, you have questions or you need advice, come to the Ciutat Vella Labour Rights Office, promoted by Barcelona Activa and the Ciutat Vella District in partnership with the district’s labour networks and unions.

As a worker, you have rights and duties which your employer must respect. All jobs must guarantee basic employment conditions, such as having a contract and being registered with Social Security, earning the minimum wage, and a limit on working hours. Be informed!

Where:
Plaça de Salvador Seguí, 16-17

Collective advice sessions:
Every second and fourth Thursday of the month, at 7 pm. Come and explain your case, learn about others, and look for solutions. These sessions will be conducted by the municipal services, and on the fourth Thursday of the month will also be attended by representatives of the unions CC.OO. and UGT.

Personal attention:
Tuesday, from 6 pm to 10 pm
Thursday, from 12 pm to 8 pm
Friday, from 10 am to 2 pm and 4 pm to 8 pm
And Monday, from 10 am to 1 pm, attention provided by CC.OO. and UGT.

If you would prefer to make an appointment or have any other queries, send an email to proximitat@barcelonactiva.cat or phone:
93 401 97 60 (Monday and Tuesday)
93 485 32 07 (Wednesday, Thursday and Friday).

The PIAD offices are local municipal services offering information and help on all matters of interest or concern to women. They provide access to the city’s different resources, in employment and labour law, associations, culture, education, and other areas. They also offer free counselling and legal advice. Please make an appointment before your visit.

PIAD offices offer information and guidance on different resources (employment, education, personal or legal guidance, women’s associations, meeting and participation spaces, etc.), personal attention, legal advice, workshops, training courses, etc.

Who are they for?
Women aged 18 or over who live, study or work in Barcelona.

Where:
Carrer Nou de la Rambla, 45

Times for appointments:
Tuesday, from 1 pm to 2 pm                     
Thursday, from 3 pm to 4 pm

How to ask for an appointment:

• Go to the office in person, at the times shown for each PIAD.
• Call 936 197 311, from Monday to Friday from 9 am to 2 pm, and from Monday to Thursday, from 4 pm to 7 pm.

This service is free of charge and confidential.

The Office for Non-Discrimination (OND) works to ensure equal rights for everyone and to help build a fairer, more cohesive society. It helps people affected by any type of discrimination, giving them legal advice on how to make official complaints, and works to raise awareness among the citizens of Barcelona.

The OND takes action in situations of discrimination due to age, gender identity, sexual orientation, origin, religion, language, nationality, health, disabilities, socioeconomic situation, etc.

Have you been a victim of discrimination or hate crimes?
You can explain your situation to us at the OND. We will give you legal advice, analyse possible penalties, and organise conflict resolution mechanisms such as mediation.

Are you active in the sphere of defence of human rights?
The OND offers spaces and resources for these types of activities. We work with and support people and entities related to human rights. We use strategic litigation as a tool to ensure universal rights.

Do you want to act against discrimination?
The OND provides information on human rights and citizens’ rights. We organise training and awareness raising actions through the Human Rights Resources Centre.

Where:
Carrer de Ferran, 32

Opening hours:
Monday and Friday, from 9 am to 2 pm 
Tuesday, Wednesday and Thursday, from 9 am to 8 pm

Contact:
Telephone: 934 132 000.

The CIAJ (Youth Information and Advice Centre) provides personalised, professional attention free of charge, on all areas of information of interest to young people: jobs, training, associations, housing, culture, sport, leisure, health, tourism, volunteering, etc.

The CIAJ also offers other resources and services, such as lectures, workshops, exhibitions, debates, employment advice services, advice on sharing housing, entrepreneurship, international travel and mobility, coaching for young job-seekers, reference materials, multi-purpose spaces for use by young people, processing international ID cards, etc.

Where:
Carrer de Sant Oleguer, 6-8

Opening hours:
Monday to Friday, from 10 am to 2 pm and 4 pm to 8 pm

Contact:
- Telephone: 934 422 939.
- Email: ciaj@bcn.cat

This office works to ensure suitable school places for new students arriving in Ciutat Vella and for those who need to change schools due to special educational needs.

It also follows up on students to ensure they are adapting successfully to their new schools and to the other students.

Who is it for?
- Schools, teachers and other local agents.
- Newly arrived or special needs school students.

Where:
Plaça del Pi, 2

Opening hours:
From 1 September to 31 May: Monday to Thursday, from 10 am to 2 pm; Tuesday, from 4 pm to 6 pm; and Friday, by appointment.
Summer: Monday to Thursday, 10 am to 2 pm, and Friday, by appointment.

Contact:
- Telephone: 93 343 78 25

Do you want to use less energy at home? Do you understand your electricity, water and gas bills? Do you need guidance on how to get subsidies or process paperwork? What can you do if you have difficulty paying your electricity, water or gas bills?

Being cold at home is not normal. It isn’t normal to stop using your cooker or your washing machine because you can’t afford your electricity, water or gas bills. If you can’t keep these utilities because you’re short of money, go to the energy advice office. There you can find the tools you need to defend your right to energy.

Barcelona City Council wants to ensure that people at risk of exclusion or homelessness living in the city of Barcelona do not lose their energy supply, as set out in Law 24/2015. Electricity, water and gas are basic rights and everybody is guaranteed access to them.

Where:
Plaça de Salvador Seguí, 13

Opening hours:
Monday, Tuesday, Wednesday and Friday, from 9 am to 2 pm
Thursday, from 9 am to 2 pm and 3 pm to 7 pm.

Contact:
- Telephone: 010
- Website: http://habitatge.barcelona/es

The 2016-2021 Ciutat Vella Economic Development Plan is a road map towards the strengthening and socio-economic transformation of the district over the next five years.

Created in dialogue with local residents and the community, businesses and social structures of the neighbourhoods, and driven by the Ciutat Vella District and Barcelona Activa, this document is intended to guide us as we work to encourage collaboration and co-production between the different local agents, in order to build a new economic model for our neighbourhoods: a plural, diverse and solid economy which centres on the needs of the population.

Thus, the economic development that it is intended to promote can contribute to creating wealth and employment, while providing care and attention for issues like job quality, social justice, gender equality and interculturalism, as well as the impact of the district’s economic model on the environment and on how its citizens get on together.

In order to bring this model of a plural, diverse and solid economy, centred on people’s needs, closer to reality, the Ciutat Vella Economic Development Plan will focus especially on the following economic areas or sectors:

• Personal care and services
• Interventions in the community
• Local shops and businesses
• Responsible consumption
• Cultural projects
• Small urban farms
• The circular economy
• Knowledge and innovation

Civic centres and libraries are spaces open to everybody and in touch with the local community. Although each space has its own identity, they are all connected and form part of the city’s Civic Centre Network and Library Network.

Music, photography, film, science, technology, theatre, etc.  You’ll find courses and workshops at civic centres, but also cultural activities which may surprise you. The following are the civic centres in Ciutat Vella:

Convent de Sant Agustí Civic Centre (Casc Antic)
Barceloneta Civic Centre (Barceloneta)
Pati Llimona Civic Centre (Gòtic)
Drassanes Civic Centre (Raval)

The Library Network provides free access to information and knowledge, and encourages reading. Ciutat Vella offers the following libraries:

Gòtic - Andreu Nin Library
Francesca Bonnemaison Library
Sant Pau - Santa Creu Library
Barceloneta - La Fraternitat Library

The right to health is a fundamental human right. For this reason, we provide a wide range of facilities to provide healthcare for everybody, as well as one of the city’s largest hospitals.

Which is my CAP?
Health Centres (CAPs) are assigned according to how close they are to your home, or because you belong to a specific collective. The personal identification code (CIP) on your healthcare card shows which one corresponds to you.

Barceloneta Health Centre
Passeig Marítim de la Barceloneta, 25

Casc Antic Health Centre
Carrer del Rec Comtal, 24

Doctor Lluís Sayé Health Centre (north Raval)
Carrer de Torres i Amat, 8

Drassanes Health Centre (south Raval)
Avinguda de las Drassanes, 17

Gòtic Health Centre
Passeig de la Pau, 1

How can I make an appointment?
You can do it online, in person, or by calling 902 111 444 or 933 268 901.

What can I do in a medical emergency?
If you need immediate care, go to the nearest hospital or phone 112.

What if my problem isn’t an emergency?
If you have a health problem which is not an emergency, you have a question or simply want a check-up, you can also call 061.
061 CatSalut Respon can deal with administrative procedures, answer healthcare questions, direct citizens to the most appropriate health centre, send a doctor to a patient’s home, or if necessary, alert the Medical Emergencies Services to send an ambulance or a medical helicopter.

What are 24-hour health centres (CUAPs)?
If you have a medical emergency outside the usual working hours of your CAP’s emergency service, you can go to the 24-hour health centres.

Where is the nearest 24-hour chemist?
To see which chemists are open near you, check the Pharmacists’ Association.

Hospital del Mar
Passeig Marítim, 25-29
Tel: 93 248 30 00, 93 248 32 54

CUAP Peracamps
Plaça de Pieyre de Mandiargues, 1 (Ciutat Vella)
Tel: 93 441 06 00

112 is the single emergency phone line in Catalonia and everywhere in Europe, available 24 hours a day, 365 days a year, free of charge.

City police - Guàrdia Urbana
092

Fire service
080

Social Services
936 197 311

CatSalut Respon medical helpline          
061