The OND acts in situations of discrimination on several grounds: age, gender identity, sexual orientation, origin, religion, language, nationality, health, disability or socio-economic status, among others. Such forms of discrimination can amount to hate crimes, but they also manifest themselves in more subtle and invisible ways.
WHO WE SUPPORT?
We provide free of charge and confidential assistance to anyone who needs our support and lives works or visits the city. We also assist people from Barcelona who have experienced a discriminatory situation outside the city.
HOW WE DO IT?
Based on the complaints of discrimination, we examine the case exposed, and we evaluate what action to do by crossing three aspects:
- Psychosocial care involves accompaniment from the emotional dimension of the situation exposed. The objective is to boost person’s own resources to overcome the social stigma, and empowering the person to use rights guarantee mechanisms.
- We make available to the individual different forms of management resources such as conciliation, intermediation or mediation. Likewise, we develop the sanctioning power, if applicable, according to the regulatory framework at stake.
- The legal counseling service, made up by lawyers specializing in discrimination and human rights advises people about what their rights consist of and the most effective way to exercise them effectively. Thus, when a person brings a discrimination complaint to the OND, they are given guidance so that they can take the most appropriate decision for their specific case. Citizen complaints are forwarded to administrative, legal or mediation proceedings, with the aim of redressing any harm suffered and enabling victims to exercise their rights in full.
WHOM WE WORK WITH?
In the city there are different organizations that develop their own services for victims of discrimination. From the OND, a Board of Organisations has been created open to all those actors who want to work these aspects in a coordinated way.
Among its aims we can highlight: to scan jointly the situation of discrimination in the city, to share resources and suggest, create and implement protocols of action.
Currently, the following entities are part of the Organisations Board: