Consumption
Every day, thousands of consumer relationships are established in Barcelona: products are bought and sold , but services are also contracted.
In order to disseminate and guarantee the rights of consumers, answer their queries, process complaints through mediation and carry out inspection tasks, Barcelona City Council has the Municipal Consumer Information Office (OMIC).
The OMIC is a public consumer service provided by Barcelona City Council offering information, guidance and advice to consumers. Through information, education and mediation, the OMIC ensures that the rights of consumers in Barcelona are respected in consumer relations. The OMIC appears in the Directory of Public Consumer Services in Catalonia.
The objectives and actions of the OMIC are always aimed at building a society based on attention to people and the satisfaction of their consumer relations with goods and services companies.
- Promote an educating and participatory city for informed, reflective, conscious, critical and satisfying consumption.
- Create a city that fosters safe, sustainable, local and local consumption relationships.
- Promote a city of opportunity in the transition from traditional commerce and consumption towards an ecommerce and econsumer model.
- Consolidate municipal public consumer services that guarantee the rights of individuals and groups, and promote mediation as a means of resolving consumer disputes.
- Information and advice on rights as consumers.
- Consumer education campaigns and actions.
- Handling of claims, complaints and reports of incidents filed by residents of Barcelona or companies and establishments based in Barcelona.
- Mediation and conciliation in the event of a dispute between the parties.
- Support for self-employed people and micro-enterprises located in Barcelona in basic services.
- Information on consumer legislation and regulations.
- Collaboration with consumer associations or other consumer organisations.
- Provide shops with complaint forms and information about their rights and obligations towards their clientèle.
Channels of attention of the City Council
The OMIC makes several channels of attention available to the public:
Online
For queries and/or complaints: OMIC
In person
By appointment only: Ronda de Sant Pau, 43, baixos. Opening hours: from Monday to Friday, from 9.30 a.m. to 1.30 p.m. You can request an appointment at barcelona.cat/omic or by calling 934 023 274 from Monday to Friday from 10.00 am to 1.00 pm.
By phone
Calling 010, only basic consumption inquiries, Monday to Friday non-holiday, from 9 am to 6 pm (free). For calls from outside the Metropolitan Area, please call 931 537 010 (ordinary rate).
