The Municipal Consumer Information Office (OMIC)

The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal prior appointment, by calling 010, or at the Municipal Procedures Kiosk.

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Highlights

Information and consumer education sessions
The Municipal Office of Consumer Information (OMIC) compiles the schedule of information sessions on consumer issues in the different districts of the city of Barcelona.
How to claim mortgage expenses?
If you signed or canceled a mortgage before June 2019 and paid the agency, notary, registration, appraisal and opening commission fees, you can claim the return of these amounts.
Frequently asked questions: rental price limitation
The index that regulates rental prices has been in effect since March 16, 2024. You can find more information about how this change affects tenants and landlords in these frequently asked questions.

Procedures and information

News

05/11/2025 - 10:11 h The Barcelona OMIC takes part in the 24th Local Consumption Network Meeting
Held in Vilanova i la Geltrú, the meeting focused on innovation, collaboration between municipalities and the defence of consumer rights.
16/10/2025 - 07:58 h Fly PLAY: bankruptcy and receivership for the Icelandic airline
Those affected have four months, starting from 2 October 2025, to contact the liquidators and claim the return of the amount they consider appropriate.
30/04/2025 - 09:58 h What to do if you’ve been affected by the major power outage on 28 April.
Following the extraordinary episode of the massive loss of electricity supply that left the entire peninsula without power on 28 April 2025, here you have the advice provided by the Agència Catalana del Consum [Catalan Consumer Agency].
19/03/2025 - 13:25 h Phone scams and identity theft in the spotlight at World Consumers Rights Day event
For the second year running, the Municipal Consumer Information Office (OMIC) and the Barcelona Consumer Arbitration Board, together with consumer associations, held an event to mark World Consumers Rights Day.