The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

  • Changes to your electricity bill Go to content

    The new electricity tariff has applied meaning different prices for contracted power and consumption depending on the time of day. The aim of the new tariffs is to move towards greater energy efficiency, encouraging customers to consume power at times when the power grid is less congested.

    https://ajuntament.barcelona.cat/omic/sites/default/files/markus-winkler-bx-ws26wjnk-unsplash_2.jpg
  • Tips for traveling during the summer Go to content

    Before choosing a destination, it is important to find out about the possible limitations and the necessary requirements to be able to travel, as well as review the contracting conditions of any service related to the trip. Recommendations of the Catalan Consumer Agency.

    https://ajuntament.barcelona.cat/omic/sites/default/files/aeroport-web.jpg_1957398616_2.jpg
  • Contracting online courses: what are my rights? Go to content

    The OMIC has detected an increase in queries and complaints about contracting these courses. Here are some general tips for consumers.

    https://ajuntament.barcelona.cat/omic/sites/default/files/dubtes_contractacio_cursos_online-570x321_2.jpeg
  • New OMIC support and assistance service on consumer financial matters Go to content

    Citizen queries on bank contracts, bank fees, bank cards, mortgage loans, consumer loans, etc. will be attended to. The service is also available to companies, SMEs and self-employed workers, in particular with regard to advice on taking out ICO loans.

    https://ajuntament.barcelona.cat/omic/sites/default/files/nou_servei2-2.jpg
  • The OMIC attends to the public on its website and the 010 helpline, as well as in person by prior appointment. Go to content

    Members of the public can still carry out their procedures with the OMIC online and by calling the 010 helpline. Claims and enquiries are still being processed through this website. If you need face-to-face assistance, you can request an appointment. To request face-to-face assistance, you must fill in this form. 

    https://ajuntament.barcelona.cat/omic/sites/default/files/reobertura_omic_cita_previa.jpg

News

Changes to your electricity bill

21/05/2021

Basic supplies. From 1 June, the new electricity tariff will be applied meaning different prices for contracted power and consumption depending on the time of day.

Barcelona City Council supports local commerce in the face of vandalism

18/02/2021

Insurers. The Municipal Consumer Information Office (OMIC) provides support and information on how to make a claim with insurers or the CCS.

The OMIC opens a direct helpline for those affected by blackouts

24/01/2021

Basic supplies. The OMIC provides a specific helpline for consultations and advice to those affected by power cuts due to network failures in recent weeks.

What do I need to know about the bad debtors’ list?

13/12/2020

Consumption. We answer FAQs on these files and explain consumer rights.

The OMIC in figures

Data of the Municipal Consumer Information Office service for 2020

OMIC, 2020 SERVICE DATA

  • 16.673
    enquiries
    2019 Baja -30,34%

  • 7.034
    claims
    2019 Sube 2,66%

OMIC SERVICE CHANNELS

  • ONLINE CONSULTATIONS

    enquiries and claims
    9.695 | 40,8%
  • FACE-TO-FACE ASSISTANCE

    enquiries and claims
    3.383 | 14,2%
  • ENQUIRIES THROUGH THE 010 HELPLINE

    enquiries
    10.094 | 42,4%
  • REGISTRATION AND EMAIL ADDRESS

    enquiries and claims
    585 | 2,4%

2020 data: 2020 summary | Full 2020 OMIC report

Contact us

Rda. Sant Pau, 43-45, baixos

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