The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

  • Changes to your electricity bill Go to content

    The new electricity tariff has applied meaning different prices for contracted power and consumption depending on the time of day. The aim of the new tariffs is to move towards greater energy efficiency, encouraging customers to consume power at times when the power grid is less congested.
    Find out more
    https://ajuntament.barcelona.cat/omic/sites/default/files/factura_llum_2.jpg
  • Tips for traveling during the summer Go to content

    Before choosing a destination, it is important to find out about the possible limitations and the necessary requirements to be able to travel, as well as review the contracting conditions of any service related to the trip. Recommendations of the Catalan Consumer Agency.
    FIND OUT MORE
    https://ajuntament.barcelona.cat/omic/sites/default/files/aeroport-web.jpg_1957398616_2.jpg
  • Contracting online courses: what are my rights? Go to content

    The OMIC has detected an increase in queries and complaints about contracting these courses. Here are some general tips for consumers.
    Find out more
    https://ajuntament.barcelona.cat/omic/sites/default/files/dubtes_contractacio_cursos_online-570x321_2.jpeg
  • New OMIC support and assistance service on consumer financial matters Go to content

    Citizen queries on bank contracts, bank fees, bank cards, mortgage loans, consumer loans, etc. will be attended to. The service is also available to companies, SMEs and self-employed workers, in particular with regard to advice on taking out ICO loans.
    Find out more
    https://ajuntament.barcelona.cat/omic/sites/default/files/nou_servei2-2.jpg

News

What is the OMIC and what services does it offer?

24/01/2024

The Municipal Consumer Information office (OMIC) is responsible for handling all requests and enquiries relating to consumer affairs in the city.

Discount rates in electricity coupons are to rise to up to 70% and the budget increased for consumers with direct heating benefits

09/11/2021

Basic supplies. The rise in electricity and gas prices has compelled the Spanish government to raise the discount rate in electricity coupons and increase the subsidies in heating benefits.

Barcelona City Council presents public consumer services at the ICAB

27/09/2021

Consumer rights. The session also addressed adapting the law in response to new types of consumerism and the need to introduce people to municipal services and consumer associations.

Changes to your electricity bill

21/05/2021

Basic supplies. From 1 June, the new electricity tariff will be applied meaning different prices for contracted power and consumption depending on the time of day.

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