The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

Consumer associations

On this page you will find a list of consumer associations and cooperatives in the city registered in the register of associations of the Catalan Consumer Agency or the Spanish National Institute of Consumer Affairs.

AICEC-ADICAE, Association of Users of Banks, Savings Banks and Insurance Companies of Catalonia.

This association specialises in the protection of consumers’ rights against abuses by banks, savings banks and insurance companies.

FACE-TO-FACE SERVICE:

Carrer de la Creu dels Molers, 13 local

Tuesday to Friday, from 10 am to 1 pm; and from 5 pm to 7 pm

TELEPHONE SERVICE: 

Tel.: 933 425 044

Monday to Friday, from 10 am to 2 pm; and from 4 pm to 7 pm 

WEBSITE:

http://aicec-adicae.org/ 

https://www.adicae.net/

ASSOCIATION OF CONSUMERS OF AUDIOVISUAL MEDIA OF CATALONIA

This association promotes media literacy, a safe and responsible use of the Internet and information and communication technologies, and the quality of Internet, television, film and video game content.

FACE-TO-FACE SERVICE: 

Carrer de la Diputació, 411, 08013 Barcelona. Opening times: from 9 am to 2 pm; and from 3 pm to 7 pm

TELEPHONE SERVICE: 

Tel.: 934 881 757 Opening times: from 9 am to 7 pm

WEBSITE:

www.consumidorsaudiovisuals.cat

ASUFIN.CAT, Association of Financial Users of Catalonia.

ASUFIN.CAT is a non-profit association which represents Catalan consumers’ interests in finance and banking.

Currently serves those affected by any type of complex financial products, while performing outreach and education work, and publishing and making legal procedures and texts accessible for those scammed.

The association focuses on prevention, information, training and advocacy for financial users. 

ASUFIN.CAT collaborates with the state association ASUFIN (founded in 2009).

 

FACE-TO-FACE SERVICE:

Carrer Balmes, 152, 1º 5ª, 08008, Barcelona.

Monday to Friday, from 10 am to 2 pm (with prior appointment)

TELEPHONE SERVICE: 

Tel.: 936 763 284 | 636 066 947. 

Monday to Friday, from 10 am to 2 pm

WEBSITE:

www.asufin.cat

info@asufin.com

CUS, HEALTH, CONSUMPTION AND FOOD

CUS, Salut, Consum i Alimentació (CUS, Health, Consumption and Food) is a non-profit consumer association founded in 1977 as a result of users’ lack of protection in the public healthcare system. It was legalised in 1979. In 1982, the fields of consumer affairs, food and food security were added as cross-cutting health-related core areas. However, health and healthcare services still form the core of its activities.

FACE-TO-FACE SERVICE: 

Avinguda Portal de l’Àngel, 7, At. ABC. Barcelona.

From 9 am to 6 pm. You will need an appointment. 

TELEPHONE SERVICE: 

From 9 am to 6 pm. Tel.: 933 024 138

WEBSITE: 

www.cus_usuaris.org

FACUA CATALUNYA

This is a non-profit non-governmental organisation engaged in the protection of consumer rights. It is not linked to any governments, political parties, religious denominations or business interests.

 FACE-TO-FACE SERVICE: 

Carrer de Leiva, 25 baixos Barcelona 08014

Mornings: Monday to Friday, from 9 am to 1 pm

Afternoons: Monday to Thursday, from 5 pm to 7 pm

TELEPHONE SERVICE: 

Tel.: 931 402 985

Mornings: Monday to Friday, from 9 am to 1 pm

Afternoons: Monday to Thursday, from 5 pm to 7 pm

WEBSITE:

www.facua.org/catalunya

www.facua.cat

ASSOCIATION OF USERS AND CONSUMERS OF CATALONIA

This is a private non-profit, democratic and independent association that has been protecting, educating, disseminating, promoting and representing the rights of users and consumers in Catalonia since 1978.

FACE-TO-FACE SERVICE: 

Carrer de Roger de Llúria, 115, 1r 2a 08037 Barcelona

Mornings: from 10 am to 2 pm

Monday afternoons: from 3 pm to 6.30 pm

TELEPHONE SERVICE:  

Tel.: 934 174 737

Mornings: from 10 am to 2 pm

WEBSITE:

www.ocuc.cat

UNAE CATALUNYA FEDERATION, Civic Union Federation of Consumers and Housewives of Catalonia - UNAE

Its aim is to defend and protect users and consumers by providing advice and mediation, and handling claims in disputes with companies that provide products and services. It also channels complaints, reports of incidents and requests for arbitration in consumer matters.

 Furthermore, it carries out training, education and awareness actions in relation to consumer matters (such as workshops, information talks, information campaigns in commercial establishments, and consumer studies) and provides consumer and legal advice services on consumer matters to public bodies.

 FACE-TO-FACE SERVICE: 

 Carrer de Roger de Llúria, 44

 Monday to Friday, from 9.30 am to 1.30 pm; and Thursday, from 4 pm to 6 pm (prior appointment required)

 TELEPHONE SERVICE: 

 Tel.: 933 012 627

 Monday to Friday, from 9 am to 2 pm; and Monday to Thursday, from 4.30 pm to 6.30 pm

 WEBSITE:

 www.unae.cat

CATALONIA CONSUMER UNION - UCC

This organisation protects consumer rights by providing a comprehensive consumer advice service by phone, face to face, by email and through a web chat system. 

In addition, it provides an information and mediation service with the companies involved in claims with its members. 

FACE-TO-FACE SERVICE: 

Rambla Santa Mònica, 10. 

Monday to Thursday, from 9.30 am to 2 pm; and from 3 pm to 6 pm Friday, from 9 am to 2 pm 

TELEPHONE SERVICE: 

Tel.: 934 546 776 

Monday to Thursday, from 9.30 am to 2 pm; and from 3 pm to 6 pm Friday, from 9 am to 2 pm 

WEBSITE:www.consumidors.org