The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

Consumer legislation

The current consumer protection legislation is characterised by the diversity of its provisions. However, we would highlight the Catalan Consumer Agency list of the main basic rules on consumption, which you can view here.

Its legislation search engine, which includes a comprehensive database where you can find the applicable consumer legislation needed at any given time, is also worth noting.