This area is for companies that provide goods and services and wish to facilitate and link their economic activities to consumer guarantees and satisfaction.
We see the claims and enquiries received by the OMIC as an opportunity for companies to find out how their activities affect consumers so that they can improve their products and the quality of their services accordingly.
If you have any questions regarding your rights and obligations to consumers as a business or about the procedures carried out at the OMIC, you can contact us at the email address firstname.lastname@example.org.
You can also send us your responses to any claims received, as well as any arguments you may deem necessary.
The OMIC provides:
- Advice to ensure the exercise of rights and compliance with your obligations in your relations with consumers as economic players operating in the market.
- Help to learn about the current user and consumer protection legislation and to solve any queries regarding its interpretation or application.
- By joining a consumer arbitration system, a company shows its commitment and guarantee of added quality in its products and services to customers. Companies may join the Barcelona Consumer Arbitration Board (JACB) or the Catalonia Consumer Arbitration Board.
Companies’ rights as consumers
The Consumer Code also considers self-employed workers and micro-enterprises (businesses employing fewer than 10 employees and with an annual turnover or annual balance sheet not exceeding €2 million) to be consumers.
Therefore, and in accordance with its powers, the OMIC can provide information and advice on contractual relationships between commercial establishments and companies providing basic and ongoing services, such as utility and telephony companies, insurance providers, etc.
Links and related material
- A short guide for running a business or company in Catalonia, in accordance with language regulations
- [PDF-Catalan] Model claim letter for guidance purposes
- Full de reclamació
- Declaració responsable de microempresa
- Cartell fulls de reclamació.pdf
- Cartell fulls de reclamació personalitzable.pdf
- Cartell fulls de reclamació personalitzable.docx