The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

Municipal Consumer Council

The Barcelona Municipal Consumer Council is a consultative and sectoral participation body that includes user and consumer protection organisations in Barcelona city. 

Pursuant to its own regulations, the Council has the following functions:

  • To act as a consultative and direct citizen participation body in the municipal management of trade and consumer matters.
  • To inform and advise the City Council in relation to such matters.  
  • To draw up studies and proposals at the City Council’s request or on its own initiative.
  • To collaborate with the City Council in the organisation of events, courses, campaigns or conferences relating to technical aspects capable of making citizen organisations, as well as those relating to consumer information and awareness in general, more professional.
  • To be a consultative body in the processes of drawing up laws and byelaws on trade and consumer matters.

How is it organised?

The Barcelona Municipal Consumer Council operates through plenary sessions composed of the president, the vice-president and the Standing Committee. The Municipal Consumer Council includes representatives of political parties and of consumer and user associations established in the city, as well as municipal specialists.

On July 2, 2024, the Municipal Consumer Council of Barcelona met, presided over by the Honorable Councilor Ms. Raquel Gil Eiroá, with the attendance of consumer organizations and associations, representatives of political groups, and municipal technicians.

The following topics were addressed:

  • Update of the members of the Municipal Consumer Council.
  • Consumer work plan for the 2023-2027 term.
  • Collaboration of Public Consumer Services (OMIC and JACB) with associations and organizations.