The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

Figures

OMIC, 2020 SERVICE DATA

  • 16.673
    enquiries
    2019 Baja -30,34%

  • 7.034
    claims
    2019 Sube 2,66%

OMIC SERVICE CHANNELS

  • ONLINE CONSULTATIONS

    enquiries and claims
    9.695 | 40,8%
  • FACE-TO-FACE ASSISTANCE

    enquiries and claims
    3.383 | 14,2%
  • ENQUIRIES THROUGH THE 010 HELPLINE

    enquiries
    10.094 | 42,4%
  • REGISTRATION AND EMAIL ADDRESS

    enquiries and claims
    585 | 2,4%

2020 data: Full 2020 OMIC report

RESULT OF CLAIMS HANDLED DIRECTLY BY THE OMIC

claims7.034 
Resolved in the consumer’s favour1.18516,85 %
Resolved in the company’s favour1.27618,14 %
En mediación - tramitación2.13830,40%
Claims referred to the JACB3284,6 %
Claims referred to the JACC1832,6 %
No han dado respuesta a los trámites1321,8 %
Otros

*Desistimientos por parte del consumidor/a, derivados a otros órganos competentes, a otros ayuntamientos, devueltos a la ACC, archivados o sin comunicación de acuerdo entre empresa y consumidor/a.

1.79225,4 %

 

AWARENESS OF THE OMIC

Average public awareness of the OMIC (%)

  • 2015

    16,60%

  • 2016

    20,30%

  • 2017

    18,80%

  • 2018

    19,01%

  • 2019

    24,5%

  • 2020

    28,3%

Source: Municipal Omnibus 2020

Visits to the OMIC website in 2019

  • Visitas

    133.149

    22,1%

    More than in 2019

  • Pages viewed

    241.189

    25,5%

    More than in 2019

  • Unique visitors

    99.782

    17,5%

    More than in 2019