OMIC, 2020 SERVICE DATA
16.673
enquiries
2019 -30,34%7.034
claims
2019 2,66%
OMIC SERVICE CHANNELS
ONLINE CONSULTATIONS
enquiries and claims
9.695 | 40,8%FACE-TO-FACE ASSISTANCE
enquiries and claims
3.383 | 14,2%ENQUIRIES THROUGH THE 010 HELPLINE
enquiries
10.094 | 42,4%REGISTRATION AND EMAIL ADDRESS
enquiries and claims
585 | 2,4%
2020 data: Full 2020 OMIC report
RESULT OF CLAIMS HANDLED DIRECTLY BY THE OMIC
claims | 7.034 | |
---|---|---|
Resolved in the consumer’s favour | 1.185 | 16,85 % |
Resolved in the company’s favour | 1.276 | 18,14 % |
En mediación - tramitación | 2.138 | 30,40% |
Claims referred to the JACB | 328 | 4,6 % |
Claims referred to the JACC | 183 | 2,6 % |
No han dado respuesta a los trámites | 132 | 1,8 % |
Otros *Desistimientos por parte del consumidor/a, derivados a otros órganos competentes, a otros ayuntamientos, devueltos a la ACC, archivados o sin comunicación de acuerdo entre empresa y consumidor/a. | 1.792 | 25,4 % |
AWARENESS OF THE OMIC
Average public awareness of the OMIC (%)
2015
16,60%
2016
20,30%
2017
18,80%
2018
19,01%
2019
24,5%
2020
28,3%
Source: Municipal Omnibus 2020
Visits to the OMIC website in 2019
Visitas
133.149
22,1%
More than in 2019
Pages viewed
241.189
25,5%
More than in 2019
Unique visitors
99.782
17,5%
More than in 2019