The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
What we do
Information and advice about our rights as consumers.
Campaigns and training on consumer affairs.
Handling claims, complaints and reports of incidents filed by residents of Barcelona.
Mediation and conciliation in the event of a dispute between the parties.
Assistance for self-employed people and micro-enterprises located in Barcelona and providing basic services.
Information on laws and regulations on consumer matters.
Collaboration with consumer associations or other consumer-related entities.
Provision of claim forms to shops, and information on their rights and obligation.