The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

What we do

Information and advice

about our rights as consumers.

Campaigns

and training on consumer affairs.

Handling claims, complaints and reports of incidents

filed by residents of Barcelona or companies and establishments based in Barcelona.

Mediation and conciliation

in the event of a dispute between the parties.

Assistance for self-employed people and micro-enterprises

located in Barcelona and providing basic services.

Information on laws and regulations

on consumer matters.

Collaboration

with consumer associations or other consumer-related entities.

Provision of claim forms

to shops, and information on their rights and obligations towards customers.