Information and advice
about our rights as consumers.
and training on consumer affairs.
Handling claims, complaints and reports of incidents
filed by residents of Barcelona or companies and establishments based in Barcelona.
Mediation and conciliation
in the event of a dispute between the parties.
Assistance for self-employed people and micro-enterprises
located in Barcelona and providing basic services.
Information on laws and regulations
on consumer matters.
with consumer associations or other consumer-related entities.
Provision of claim forms
to shops, and information on their rights and obligations towards customers.