The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal, by calling 010, or at the Municipal Procedures Kiosk.

What we do

Information and advice

about our rights as consumers.


and training on consumer affairs.

Handling claims, complaints and reports of incidents

filed by residents of Barcelona.

Mediation and conciliation

in the event of a dispute between the parties.

Assistance for self-employed people and micro-enterprises

located in Barcelona and providing basic services.

Information on laws and regulations

on consumer matters.


with consumer associations or other consumer-related entities.

Provision of claim forms

to shops, and information on their rights and obligation.