The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

What is consumption?

According to the Consumer Code of Catalonia (Act 22/2010 of 20 July 2010 on the Consumer Code of Catalonia), consumption takes place when all the following conditions are met:

  • There is a relationship of consumption between two parties (sale of goods and/or provision of services) at any of the following stages:
  1. Information
  2. Offer
  3. Promotion
  4. Advertising
  5. Marketing
  6. Use
  7. Sale of goods or supply of services
  8. Subsequent obligations
  • The claimant is a natural person (an “individual”), a non-profit association or a property owners’ association.
  • The claimant is acting in an area outside a business or professional activity.
  • The party against whom the claim is being made is not a natural person (with the exception of self-employed workers).

 

 

The following are consumer issues:

  • Utilities (water, gas and electricity)
  • Telephone and internet access
  • Tourist services
  • Bar and restaurant services
  • Transport
  • Home service providers
  • Insurance
  • Financial services
  • Product purchases or repairs

The following are NOT consumer issues:

  • Labour disputes
  • Civil rights
  • Co-existence matters in owners’ associations
  • Relations with the Public Administration
  • Consumer issues that are being dealt with in court and/or that can turn into criminal matters may not be handled by the OMIC, as it has not been granted powers for such cases by the Consumer Code of Catalonia.