Under Act 22/2010 of 20 July 2010 on the Consumer Code of Catalonia, consumers are natural or legal persons acting within the framework of consumer relations in an area outside a professional or business activity.
The entry into force of Act 20/2014 of 29 December 2014 amending the Consumer Code of Catalonia on 1 April 2015 extended the protection to self-employed people and micro-enterprises in their consumer relations with companies that provide basic and ongoing services.
In order to be considered a micro-enterprise under Commission Recommendation 2003/361/EC of 6 May 2003, the business must employ fewer than 10 people or have an annual turnover of under €2 million.
The rights granted to consumers by the Consumer Code of Catalonia are basic and inalienable, and any agreement that purports to exclude them is null and void.
Basic consumer rights
- Right to health and safety protection
- Right to the protection of social and economic interests
- Right to compensation and reparation of damages
- Right to legal, administrative and technical protection
- Right to information, education and training
- Right to representation, consultation and participation
- Language rights