The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

Who is a consumer?

Under Act 22/2010 of 20 July 2010 on the Consumer Code of Catalonia, consumers are natural or legal persons acting within the framework of consumer relations in an area outside a professional or business activity.

The entry into force of Act 20/2014 of 29 December 2014 amending the Consumer Code of Catalonia on 1 April 2015 extended the protection to self-employed people and micro-enterprises in their consumer relations with companies that provide basic and ongoing services.

In order to be considered a micro-enterprise under Commission Recommendation 2003/361/EC of 6 May 2003, the business must employ fewer than 10 people or have an annual turnover of under €2 million.

The rights granted to consumers by the Consumer Code of Catalonia are basic and inalienable, and any agreement that purports to exclude them is null and void. 

Basic consumer rights

  • Right to health and safety protection
  • Right to the protection of social and economic interests
  • Right to compensation and reparation of damages
  • Right to legal, administrative and technical protection
  • Right to information, education and training 
  • Right to representation, consultation and participation
  • Language rights
     

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