If your luggage is damaged on arrival at your destination, it is important that you make your claim immediately at the airport. If you are unable to do so, you have up to 7 days to file a claim with the company. If the company fails to reply within 30 days, you can contact the OMIC with copies of all the documents.
In this case, the maximum amount of compensation to which you may be entitled is 1,000 SDRs per item.
You must also immediately file a claim at the airport if your luggage fails to reach its destination.
In this case, luggage is considered to be delayed if it arrives up to 21 days after the expected date, and it is considered to be lost if it never gets to its destination or if it takes more than 21 days to do so.
In the event of delayed luggage, you have 21 days from the date of arrival; and, in the event of lost luggage, 21 days from the date of the company’s confirmation of the loss or, if doesn’t confirm it, from your arrival at the airport.
For this reason, and in order to make sure you don’t miss the deadline, we always recommend that you make the claim immediately at one of the counters made available for this purpose in the baggage reclaim area.
In either case, the maximum compensation to which you are entitled is up to 1,000 SDRs per item.
SDR is a special currency whose value varies every day. You can check its value at www.bde.es.
You must always provide documentary proof of the expenses incurred by reason of the delay in your luggage.