The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be dealt with online. Queries requiring face-to-face assistance will be dealt with Monday to Friday, from 10 am to 1 pm, with prior appointment.

Information requests

NOTICE: Due to the exceptional situation caused by Covid-19, we apologise if response times are longer than usual. Before making an enquiry, remember that you can find instant answers in the updated information on this website, under “Frequently Asked Questions”, or by calling the 010 helpline.

The OMIC, which belongs to Barcelona City Council, can only act in consumer-related matters, and only if the consumer or company against which the claim is being made are based in this municipality. You can use this form to request information on any consumer-related matters. We will reply as soon as we can. 

The OMIC only handles consumer issues. It does not carry out procedures for registering with the municipal register of residents or any procedures relating to taxes, fines, licences, grants, scholarships, subsidies, medical matters, car inspections and social services. 

If you need to request proof of residence, you can do so using the Virtual Office. For any other municipal procedures, you can contact one of the Citizen Help and Information Offices (OAC), call the 010 helpline or check the Barcelona City Council website.