The Catalan Consumer Agency (ACC) has announced that the company will reopen a total of 11 dental clinics in Catalonia, in Barcelona, Badalona, Castelldefels, Lleida, Manresa, Olot, Terrassa and Vilafranca del Penedès. Notice from the Catalan Consumer Agency.
News
Barcelona City Council supports local commerce in the face of vandalism
18/02/2021
Insurers. The Municipal Consumer Information Office (OMIC) provides support and information on how to make a claim with insurers or the CCS.
The OMIC opens a direct helpline for those affected by blackouts
24/01/2021
Basic supplies. The OMIC provides a specific helpline for consultations and advice to those affected by power cuts due to network failures in recent weeks.
What do I need to know about the bad debtors’ list?
13/12/2020
Consumption. We answer FAQs on these files and explain consumer rights.
The maximum price for surgical masks is 60 cents
18/11/2020
COVID-19. The Spanish government has lowered the price and VAT for these protective products by 35% compared to the price set in April, which was 96 cents.
The OMIC in figures
Data of the Municipal Consumer Information Office service for 2020
OMIC, 2020 SERVICE DATA
16.673
enquiries
2019-30,34%
7.034
claims
20192,66%
OMIC SERVICE CHANNELS
ONLINE CONSULTATIONS
enquiries and claims
9.695 | 40,8%FACE-TO-FACE ASSISTANCE
enquiries and claims
3.383 | 14,2%ENQUIRIES THROUGH THE 010 HELPLINE
enquiries
10.094 | 42,4%REGISTRATION AND EMAIL ADDRESS
enquiries and claims
585 | 2,4%
2020 data: 2020 summary | Full 2020 OMIC report