The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
News
Showing 9 results.
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24/01/2024 - 13:31 h Commerce and markets What is the OMIC and what services does it offer?The Municipal Consumer Information office (OMIC) is responsible for handling all requests and enquiries relating to consumer affairs in the city.
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09/11/2021 - 10:17 h Commerce and markets Discount rates in electricity coupons are to rise to up to 70% and the budget increased for consumers with direct heating benefitsThe rise in electricity and gas prices has compelled the Spanish government to raise the discount rate in electricity coupons and increase the subsidies in heating benefits.
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27/09/2021 - 17:50 h Commerce and markets Barcelona City Council presents public consumer services at the ICABThe session also addressed adapting the law in response to new types of consumerism and the need to introduce people to municipal services and consumer associations.
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21/05/2021 - 13:25 h Commerce and markets Changes to your electricity billFrom 1 June, the new electricity tariff will be applied meaning different prices for contracted power and consumption depending on the time of day.
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18/02/2021 - 17:28 h Commerce and markets Barcelona City Council supports local commerce in the face of vandalismThe Municipal Consumer Information Office (OMIC) provides support and information on how to make a claim with insurers or the CCS.
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24/01/2021 - 18:28 h Commerce and markets The OMIC opens a direct helpline for those affected by blackoutsThis service was provided during the first half of 2021. It is currently no longer active.
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13/12/2020 - 17:28 h Commerce and markets What do I need to know about the bad debtors’ list?We answer FAQs on these files and explain consumer rights.
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18/11/2020 - 17:58 h Commerce and markets The maximum price for surgical masks is 60 centsThe Spanish government has lowered the price and VAT for these protective products by 35% compared to the price set in April, which was 96 cents.
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12/11/2020 - 19:20 h Housing New social discount on electricity for people affected by Covid-19The Ministry for Ecological Transition and the Demographic Challenge (MITECO) established a new regime on 1 October last year for the social discount on electricity, to protect vulnerable consumers affected by the pandemic.