The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal prior appointment, by calling 010, or at the Municipal Procedures Kiosk.
News
Showing 6 results.
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05/11/2025 - 10:11 h The Barcelona OMIC takes part in the 24th Local Consumption Network MeetingHeld in Vilanova i la Geltrú, the meeting focused on innovation, collaboration between municipalities and the defence of consumer rights.
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16/10/2025 - 07:58 h Fly PLAY: bankruptcy and receivership for the Icelandic airlineThose affected have four months, starting from 2 October 2025, to contact the liquidators and claim the return of the amount they consider appropriate.
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30/04/2025 - 09:58 h What to do if you’ve been affected by the major power outage on 28 April.Following the extraordinary episode of the massive loss of electricity supply that left the entire peninsula without power on 28 April 2025, here you have the advice provided by the Agència Catalana del Consum [Catalan Consumer Agency].
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19/03/2025 - 13:25 h Phone scams and identity theft in the spotlight at World Consumers Rights Day eventFor the second year running, the Municipal Consumer Information Office (OMIC) and the Barcelona Consumer Arbitration Board, together with consumer associations, held an event to mark World Consumers Rights Day.
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05/03/2025 - 09:19 h Phone scams and identity fraud the focus of Consumer Rights DayConsumer rights associations, in collaboration with Barcelona City Council’s Consumer Public Services, are holding a meeting and discussion session open to consumers and companies on 14 March.
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24/01/2024 - 13:31 h Commerce and markets What is the OMIC and what services does it offer?The Municipal Consumer Information office (OMIC) is responsible for handling all requests and enquiries relating to consumer affairs in the city.