Actions aimed at avoiding trips to citizens: improvements in the portal for procedures and telephone calls.
In order to advance in the development of a modern and democratic administration at the service of the people, and to facilitate the completion of the necessary procedures starting from a deep respect for the citizens' time, four actions are deployed:
- Increase the means of non-face-to-face attention to reduce the time citizens spend on administrative procedures and at the same time save unnecessary trips, expanding the online procedures available in the Virtual Office of Procedure.
- Free use of the 010 telephone number to promote it as a channel for carrying out procedures and not only for obtaining information.
- Build a new website for carrying out procedures, expanding its functionalities and ensuring optimal usability.
- Promote the self-service kiosks, highlighting the fact that they are very easy to use and that they allow to carry out procedures without the need of a face-to-face service.
Time Impacts:
- Facilitation of work–life balance.
- Improved accessibility to municipal services.
- Reduction of travel time and improvement of urban organization.
More information:
Virtual Office of Procedures
Last updated on: March 2024
Start year
2017
Planned end year
Ongoing service
General Services Management
Directorate of Information Services and Citizen Attention
