Uses of Time

In order to advance in the development of a modern and democratic administration at the service of the people, and to facilitate the completion of the necessary procedures based on a deep respect for citizens' time, four actions are deployed:

Strengthening and increasing the means of non-presential attention to reduce the time citizens spend on administrative procedures, while avoiding unnecessary travel.
Making the 010 telephone number free of charge to promote it as a channel for carrying out procedures and not only for obtaining information.
Build a new web portal for carrying out procedures, expanding its functionalities and ensuring its usability.
Promote the self-service kiosks, highlighting the fact that they are very easy to use and that they allow to carry out procedures without the need for face-to-face service.