Development of the Procedures Portal and the Citizen and Professional Spaces
Reference framework
Within the framework of EU measures, on 7 October 2020, the Spanish state government approved Spain’s Recovery, Transformation and Resilience Plan (PRTR), which sets out the lines of action for modernising the Spanish economy and is structured around four areas: ecological transition, social and regional cohesion, digitalisation and gender equality. This PRTR was approved by the European Commission on 16 June 2021.
To ensure maximum accessibility of public services through the digital channels favoured by city residents and businesses, with special attention given to the most commonly used , there must be a strategy for adapting public services that does not entail the creation of versions adapted for each particular channel.
The City Council’s commitment to providing public services in responsive web mode allows for a comprehensive multichannel strategy, which can be quickly deployed and which does not create unnecessary exit barriers.
Description
In the process of upgrading the Procedures Portal, there first needs to be an analysis of the portal, designing new features previously identified in the current Virtual Procedures Office for the new portal and professionals' folder where they will then be implemented, and stabilising the current systems in line with the evolution of the rest of the City Council's systems. It will include the migration of procedures that are not currently part of the shared administrative procedure.
Next Generation Line of Action: PRIORITY 2 Strategic Line of Action 1. citizen-oriented administration project
