TISU Boards


Resilience is the capacity of an urban system to foresee, withstand and recover from any possible hazard or risk.

Barcelona City Council works to foresee, withstand and guarantee the swiftest possible recovery of the urban system in response to a situation of crisis or impact altering the functionality and continuity of city services, whether the supply of power, water, goods transportation, mobility, security, provision of social services, or any service with an impact on the activity and quality of life of the citizens of Barcelona.

In this regard, the Urban Resilience Boards (TISU) are the platform for coordination of the different municipal services and utility companies to guarantee rapid responses to any situations arising.

Coordinated work among systems serves to share knowledge, promote a collaborative and strategic approach, and guarantee integrated responses for mutual benefit. This represents a paradigm shift in municipal management, as the evolution from vertical and individual management of each of the systems making up the city, to horizontal management acknowledging interactions and impacts among the different systems, including them within the management and planning process, and thereby remaining one step ahead of any challenges that could arise.

The aim is to implement projects (preventive or proactive actions) guaranteeing the normal functionality of the city, so as to reduce or eliminate the vulnerabilities detected.

The methodology is based on a collaborative model in which public/private operators and authorities work jointly to coordinate, analyse levels of safety and improve levels of resilience on the basis of specific projects. There are at present eight Urban Resilience Boards (TISU), comprising an extensive working group made up of nearly 40 institutions, companies and municipal sectors.


TISU Board projects

Highly sensitive facilities

Facilities and services are considered highly sensitive where protocols to cut off contracted basic utility services (electricity, water, gas) are activated by supply companies or where an emergency situation in the city means they need specific and immediate assistance to ensure the basic needs of people there are covered.

The first inventory of highly sensitive facilities was compiled in 2013 and updated in 2017.

The data used to compile the inventory were taken from public information published on Barcelona City Council's various free information channels.

Classification by category and type of facility


Type of facility


Understood a person’s need for help to carry out basic activities of daily life, arising from age, illness and/or disability and linked to a lack or loss of physical, mental, intellectual or sensory independence.

Hospitals and clinics

Residences for the elderly

Socio-medical centres

Residences and centres for people with disabilities

Concentration of people

As regards the number of people the service or facility can cater for at the same time.

Regulated schools

Special schools

Nursery Schools

Day centres for the elderly

Day centres for people with disabilities

Sports facilities

Level of care

As regards whether the service or facility provides occasional services (social services, day centre etc.)  or permanent services (residence for the elderly, hostel etc.).

Barcelona Social Emergencies Centre (CUESB)


Social services centres

Primary health care centres

Central Citizen Help and Information Office

Strategic resources

As regards facilities and services needed to guarantee the normal running of the city of Barcelona.

Municipal markets and large food supermarkets

Courts (City of Justice)

Municipal Telecare Service

Catalan Institute of Forensic Medicine (IMLC)

Funeral parlours

Police stations (GUB and MMEE)

Social Service Centres

Hospitals and clinics

Round-the-clock service chemists

Round-the-clock service petrol stations