Here you will find the procedures managed by the GUB and other associations and institutions relating to safety, positive community life and mobility.
Appointment for all procedures under the GUB's responsibility
All procedures under the GUB's responsibility can be carried out in person at the Information and Procedures Office from 9 am to 2 pm. To do so, you need to make an appointment.
Recovering goods confiscated from street hawkers or items removed by the GUB
Recovering items confiscated by the GUP and handed over to police pounds owing to unauthorised street hawking.
The owner of the items seized must appear in person at the GUB Information and Procedures Office, produce the requisite documents and pay the corresponding charges.
Permits for filming and photographing in the street
A permit must be requested for taking photographs or making films in public spaces where a tripod or an installation with special features has to be used while the audio-visual work is carried out.
Before you can request such permits, you will have to pay the rates for GUB-managed procedures.
The procedure will provide you with information on the use of drones.
For filming or photographing the city’s closed spaces or parks, you will need to consult the Permits for filming and photographing in several of the city’s parks and closed spaces procedure.
Permits for air or compressed-gas weapons
To be able to bear and use air or compressed-gas weapons outside your dwelling, you will need to obtain a weapon permit card, which must always accompany the weapon. This card is personal to the specific owner and weapon.
Before you can request such weapon-permit cards, you will have to pay the rates for GUB-managed procedures.
Lost items or documents kept in the Lost and Found Office
You can use this procedure for checking whether a lost item or document has been found and what you need to do to recover it.
To carry out the query, the items or documents must have a serial number (in the case of mobile phones, cameras etc.,) or an identification number (in the case of national identity documents, passports, credit cards, etc.)
Recovering items lost on public transport and public roads
Recovering items lost on public transport and public roads in Barcelona.
The Municipal Lost and Found Office stores items found on the city's public roads, TMB metro trains and buses, taxis and postboxes as well as documents belonging to Barcelona residents which have been lost in other municipalities.
Other complaints and/or suggestions
Requests from citizens for action from public-road intervention services, such as cleaning, lighting, street conditions, urban furniture, traffic lights. Also reports of incidents or claims relating to municipal services, initiatives or decisions.